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BellSouth / AT&T CEO Home Address VERIFIED
AT&T CEO Contact Information Chairman, Chief Executive Officer and President
Randall L. Stephenson Jr. (wife: Lenise Stephenson)
5404 Walnut Hill Ln.
Dallas, Texas 75229
210-351-5401 (Secretary/Personal Assisstant)
AT&T CEO VERIFIED
AT&T CEO email address: If you really believe that the CEO of a Fortune company uses an email address that you found online, you might as well go back to that other website that is full of shit. The CEO's email address is changed as soon as it becomes public. Even if the CEO got an email from a customer, do you really think that he is going to respond to it? A certified letter to his home address is a sure way to have your message heard. An email address offers no proof that your message was received. AT&T made headlines recently when they threatened sending a cease and desist letter to a customer who managed to figure out the CEO's email address. The catch, the customer only sent the CEO two emails about two totally different problems. AT&T's Executive Response Team apparently sent Giorgio Galante a warning, adding that AT&T would send out a cease-and-desist letter upon receiving further e-mails.
Executive IGNORANCE is completely ridiculous and sending a certified letter to these people's homes is NOT illegal or a cause for them to threaten anyone with legal action. Speaking of legal actions, how is that AT&T and T-mobile merger going?
After a public relations NIGHTMARE, AT&T said in a statement. "We are apologizing to our customer. We're working with him today to address his questions and concerns. This is not the way we want to treat customers." Have your voice heard. Contact an executive.
William Blase (AT&T Senior Executive Vice President – Human Resources)
(wife: Kimberly Blase)
6606 Lakehurst Ave.
Dallas, TX 75230
(wife: Paula Callaway)
3505 Turtle Creek Blvd.
Dallas, TX 75219
Donald Wayne Watts (Senior Executive Vice President and General Counsel)
(wife: Billie Watts)
4316 Lively Ln.
Dallas, TX 75220
John Stankey (President and Chief Executive Officer AT&T Operations, Inc. )
Stankey’s other capacities at AT&T have included Chief Technology Officer, Chief Information Officer, President and CEO of AT&T’s Southwest Region, and President of Industry Markets.
5106 Shadywood Ln.
Dallas, Texas 75209
For Dan Crews of Crews Garage Door,
Manassas, Va., his nightmare began on
Dec. 10, 2008, when the Yellow Pages ad
sales rep made a pitch for him to invest in
“For some stupid reason, I believed
her and signed an agreement on her laptop
computer with the understanding that a copy
would be e-mailed to me that evening so
that I could go over the entire agreement,”
As the sales rep requested, Crews
reluctantly gave her a copy of a voided
company check so they could make a direct
withdrawal every month to pay for the
However, she didn’t send the agreement
that evening. Nor the next day. And she
didn’t return Crews’ phone calls.
On Dec. 12, Crews sent an e-mail and
faxed a letter to her stating that since she did
not uphold her part of the agreement, he was
cancelling, taking advantage of Virginia’s
three-day cooling off period for contracts.
She finally replied via e-mail, apologizing
for her mistake, saying she wanted to come
out again for a visit. Crews refused and
reiterated that he was cancelling.
End of story, right?
A few weeks later, Crews noticed that
Yellowpages.com had taken money out of
his company checking account. He started
calling them again. The salesperson had been
transferred. The district sales manager would
not address the problem. The manager’s
supervisor would not respond to his calls.
As of Aug. 1, 2009, Yellowpages.com
had sucked more than $5,000 from his
checking account. And Crews still has never
received a copy of the agreement.
“They are a bunch of two-faced crooks,”
is how Crews describes Yellowpages.com (also YP.com).
Crews is not alone. Dozens of strong
complaints about Yellowpages.com
have been submitted by door dealers and
small businesses all over the country. One
recipient of those complaints is the Better
Rated F by the BBB
On April 1, 2009, we checked the Better
Business Bureau ratings of Yellowpages.com
(also YP.com) offices (whose parent company is AT&T)
around the country. That study revealed that
seven of 11 Yellowpages.com offices had an
F rating, the worst rating possible. (The seven
offices with F ratings were Boston, Mass.;
Dallas, Texas; Glendale, Calif.; Henderson,
Nev.; Minneapolis, Minn.; Phoenix, Ariz.; and
Only one of the 11 Yellowpages.com
locations had a rating above C. That one office
had an A+ rating, yet it also had 807 complaints
over the standard three-year reporting period.
(That one location reported the combined
complaints from Austin, San Antonio,
Indianapolis, San Francisco, St. Louis, and
New Haven, Conn.)
Bob Mueller, executive director of business
operations for AT&T Advertising Solutions,
explained the F ratings in an e-mail, saying
that their customer service group is “actively
working with the customers who have filed
complaints with the Better Business Bureau.”
Mueller wanted to put the complaints in
context. “AT&T provides advertising services
to nearly one million customers,” he said.
“And of these customers, the vast majority are
very pleased with the quality and value of our
products and services.”
The Case of the Disappearing F Ratings
On Aug. 3, 2009, we rechecked the BBB
ratings of the same Yellowpages.com
offices. Surprisingly, four of the seven F
ratings (Minneapolis, Boston, Phoenix, and
Washington, D.C.) had disappeared, along with
one “Unsatisfactory” rating (New York, N.Y.).
The offices still exist, but the BBB no longer
provides a rating for them. Mueller explains that several Yellowpages.
com offices are having their BBB complaints
transferred to their St. Louis office, which
carried an A+ rating. “This will streamline
responsiveness to customers with a single point
of contact,” says Mueller.
By Aug. 21, the A+ rating of the Yellow
Pages’ St. Louis location had slipped to an A,
and the BBB posted this online notice:
“The Better Business Bureau has received
numerous complaints against this online and
phone book advertising firm. Complainants
primarily allege misleading sales practices,
difficulty cancelling contracts, improper
billing, errors in consumer’s advertisements,
and renewing advertisements automatically
without consumer knowledge.”
Trouble at the Top
Yellowpages.com is headquartered in
Glendale, Calif. For several months this year,
the Glendale office had earned an F rating
from the Better Business Bureau. In August,
its BBB report, freely available online,
contained a strong warning from the BBB:
“We strongly question the company’s
reliability for reasons such as that they
have failed to respond to complaints, their
advertising is grossly misleading, they are
not in compliance with the law’s licensing or
registration requirements, their complaints
contain especially serious allegations, or the
company’s industry is known for its fraudulent
The BBB report continues:
“This company offers pay per click
advertising contracts to businesses nationwide.
The contracts are verbal and recorded via
audio tape. Contracts are for 12 months, and
are binding based on verbal confirmations by
advertisers. We believe that it may be unwise
to agree to a verbal contract of this nature.”
We asked Bob Mueller about these
recorded verbal contracts. “Like many other
companies in our and other industries, we also
enter into valid and enforceable agreements
over the telephone,” he said.
Class Action Lawsuit Filed
These “verbal contracts” are a key reason
behind a 32-page class action lawsuit filed
on April 7, 2009, against Yellowpages.com
in the Superior Court of New Jersey in Bergen
County. The lawsuit was filed by the Lynch
Law Firm on behalf of Al Kowalski, a
plumber in Rochelle Park, N.J., “and all
others similarly situated.”
The suit’s opening statement declares,
“This action concerns deceptive and fraudulent
business practices perpetrated by Yellowpages.
com upon consumers and business consumers throughout the United States.”
The suit alleges that Yellowpages.
com’s tactics are “akin to the age old basic
principles of extortion.” Yelp has first hand experience about this.