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BellSouth / AT&T CEO Home Address VERIFIED
AT&T CEO Contact Information Chairman, Chief Executive Officer and President
Randall L. Stephenson Jr. (wife: Lenise Stephenson)
5404 Walnut Hill Ln.
Dallas, Texas 75229
210-351-5401 (Secretary/Personal Assisstant)
AT&T CEO VERIFIED

AT&T CEO email address: If you really believe that the CEO of a Fortune company uses an email address that you found online, you might as well go back to that other website that is full of shit. The CEO's email address is changed as soon as it becomes public. Even if the CEO got an email from a customer, do you really think that he is going to respond to it? A certified letter to his home address is a sure way to have your message heard. An email address offers no proof that your message was received. AT&T made headlines recently when they threatened sending a cease and desist letter to a customer who managed to figure out the CEO's email address. The catch, the customer only sent the CEO two emails about two totally different problems. AT&T's Executive Response Team apparently sent Giorgio Galante a warning, adding that AT&T would send out a cease-and-desist letter upon receiving further e-mails.

Executive IGNORANCE is completely ridiculous and sending a certified letter to these people's homes is NOT illegal or a cause for them to threaten anyone with legal action. Speaking of legal actions, how is that AT&T and T-mobile merger going?

After a public relations NIGHTMARE, AT&T said in a statement. "We are apologizing to our customer. We're working with him today to address his questions and concerns. This is not the way we want to treat customers." Have your voice heard. Contact an executive.

William Blase (AT&T Senior Executive Vice President – Human Resources)
(wife: Kimberly Blase)
6606 Lakehurst Ave.
Dallas, TX 75230
(214) 691-9977

James Callaway
(wife: Paula Callaway)
3505 Turtle Creek Blvd.
Suite: 10D 
Dallas, TX 75219

Donald Wayne Watts (Senior Executive Vice President and General Counsel)
(wife: Billie Watts)
4316 Lively Ln.
Dallas, TX 75220

John Stankey (President and Chief Executive Officer AT&T Operations, Inc. )
Stankey’s other capacities at AT&T have included Chief Technology Officer, Chief Information Officer, President and CEO of  AT&T’s Southwest Region, and President of Industry Markets.
5106 Shadywood Ln.
Dallas, Texas 75209

For Dan Crews of Crews Garage Door, Manassas, Va., his nightmare began on Dec. 10, 2008, when the Yellow Pages ad sales rep made a pitch for him to invest in Internet advertising. “For some stupid reason, I believed her and signed an agreement on her laptop computer with the understanding that a copy would be e-mailed to me that evening so that I could go over the entire agreement,” says Crews. As the sales rep requested, Crews reluctantly gave her a copy of a voided company check so they could make a direct withdrawal every month to pay for the advertising. However, she didn’t send the agreement that evening. Nor the next day. And she didn’t return Crews’ phone calls. On Dec. 12, Crews sent an e-mail and faxed a letter to her stating that since she did not uphold her part of the agreement, he was cancelling, taking advantage of Virginia’s three-day cooling off period for contracts. She finally replied via e-mail, apologizing for her mistake, saying she wanted to come out again for a visit. Crews refused and reiterated that he was cancelling. End of story, right?

Wrong. A few weeks later, Crews noticed that Yellowpages.com had taken money out of his company checking account. He started calling them again. The salesperson had been transferred. The district sales manager would not address the problem. The manager’s supervisor would not respond to his calls. As of Aug. 1, 2009, Yellowpages.com had sucked more than $5,000 from his checking account. And Crews still has never received a copy of the agreement. “They are a bunch of two-faced crooks,” is how Crews describes Yellowpages.com (also YP.com). Crews is not alone. Dozens of strong complaints about Yellowpages.com have been submitted by door dealers and small businesses all over the country. One recipient of those complaints is the Better Business Bureau. Rated F by the BBB On April 1, 2009, we checked the Better Business Bureau ratings of Yellowpages.com (also YP.com) offices (whose parent company is AT&T) around the country. That study revealed that seven of 11 Yellowpages.com offices had an F rating, the worst rating possible. (The seven offices with F ratings were Boston, Mass.; Dallas, Texas; Glendale, Calif.; Henderson, Nev.; Minneapolis, Minn.; Phoenix, Ariz.; and Washington, D.C.) Only one of the 11 Yellowpages.com locations had a rating above C. That one office had an A+ rating, yet it also had 807 complaints over the standard three-year reporting period. (That one location reported the combined complaints from Austin, San Antonio, Indianapolis, San Francisco, St. Louis, and New Haven, Conn.)

Bob Mueller, executive director of business operations for AT&T Advertising Solutions, explained the F ratings in an e-mail, saying that their customer service group is “actively working with the customers who have filed complaints with the Better Business Bureau.” Mueller wanted to put the complaints in context. “AT&T provides advertising services to nearly one million customers,” he said. “And of these customers, the vast majority are very pleased with the quality and value of our products and services.” The Case of the Disappearing F Ratings On Aug. 3, 2009, we rechecked the BBB ratings of the same Yellowpages.com offices. Surprisingly, four of the seven F ratings (Minneapolis, Boston, Phoenix, and Washington, D.C.) had disappeared, along with one “Unsatisfactory” rating (New York, N.Y.). The offices still exist, but the BBB no longer provides a rating for them. Mueller explains that several Yellowpages. com offices are having their BBB complaints transferred to their St. Louis office, which carried an A+ rating. “This will streamline responsiveness to customers with a single point of contact,” says Mueller. By Aug. 21, the A+ rating of the Yellow Pages’ St. Louis location had slipped to an A, and the BBB posted this online notice: “The Better Business Bureau has received numerous complaints against this online and phone book advertising firm. Complainants primarily allege misleading sales practices, difficulty cancelling contracts, improper billing, errors in consumer’s advertisements, and renewing advertisements automatically without consumer knowledge.”

Trouble at the Top Yellowpages.com is headquartered in Glendale, Calif. For several months this year, the Glendale office had earned an F rating from the Better Business Bureau. In August, its BBB report, freely available online, contained a strong warning from the BBB: “We strongly question the company’s reliability for reasons such as that they have failed to respond to complaints, their advertising is grossly misleading, they are not in compliance with the law’s licensing or registration requirements, their complaints contain especially serious allegations, or the company’s industry is known for its fraudulent business practices.” The BBB report continues: “This company offers pay per click advertising contracts to businesses nationwide. The contracts are verbal and recorded via audio tape. Contracts are for 12 months, and are binding based on verbal confirmations by advertisers. We believe that it may be unwise to agree to a verbal contract of this nature.” We asked Bob Mueller about these recorded verbal contracts. “Like many other companies in our and other industries, we also enter into valid and enforceable agreements over the telephone,” he said. Class Action Lawsuit Filed These “verbal contracts” are a key reason behind a 32-page class action lawsuit filed on April 7, 2009, against Yellowpages.com in the Superior Court of New Jersey in Bergen County. The lawsuit was filed by the Lynch Law Firm on behalf of Al Kowalski, a plumber in Rochelle Park, N.J., “and all others similarly situated.” The suit’s opening statement declares, “This action concerns deceptive and fraudulent business practices perpetrated by Yellowpages. com upon consumers and business consumers throughout the United States.” The suit alleges that Yellowpages. com’s tactics are “akin to the age old basic principles of extortion.” Yelp has first hand experience about this.