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8 Responses

1. amy Says:
   January 4th, 2011 at 3:34 am

   This is the biggest scam company I have ever dealt with. Fleecing of america. I hope the CEO is living comfortably because one day, after he has robbed millions of customers, his ass deserves to go to jail.

2. Denise Malone Says:
   September 15th, 2010 at 6:51 am

   Please help assst me ith telephone servide on 708 343-8744 ..service was changed to uvere and my cousin whom is 75 years old did not understand how the new phone service will work she is currently with out service and has a medical condition I was on line with 3 1/2 hours no one was of any help

3. AT&T Customer Says:
   March 8th, 2010 at 6:47 am

   I have AT&T. It’s okay, but the rare instance I use my email I have to deal with bullshit. Every time I need help, it’s impossible. I end up talking the yahoo billing assholes who feed me the same bullshit. Which is that they can not help me the number is for billing problems only. I do not like communicating through email at all. I want to talk to living people. Even better would be to talk to a person in person. What a concept, eh?? I am sick of email and phones at this point. Why can’t everything be localized. And screw obama for helping all these corporate assholes. I voted for him because I thought he cared about people. CEO’s and corporations are not people they are the devil reincarnate. Local and small businesses are great. Face to face is great!!!!!!!!!!!

4. Nicole A. Hernandez Says:
   February 16th, 2010 at 12:55 am

   I would like to talk to an individual that can cancel my webpage account. I have been trying to contact someone that could correct it since it went live May of 2009. I have spent countless hours on the phone with customer service, sales man, and others within AT&T. I finally filed a complaint with the NC Attorney Generals office and the Better Business Bureau. I got a phone call back from you all today stating that even though I have been unable to get anyone to make changes to my website for the past 9 months that you will not be willing to cancel my webpage but instead want to make the changes I have been requesting for over 9 months. I no longer want this account as I am beyond frustrated with the non service I have been receiving! On top of that Ericka Barnes at AT&T informed me that your company does not have a set time limit to make changes to the website and that you would not be willing to cancel the website but rather make changes. I signed up for service with AT&T and I have been unable to obtain said service. I have documented calls, names, numbers and emails that I have sent over the last 9 months trying to clear this up and would be happy to share all of this with you. I am simply asking to have my account canceled and the charges that were appilied cleared as my webpage is still not correct. I no longer want to deal with AT&T on this as a webpage is an ever evoloving advertisement and I need to have a company handle it that can answer my call in a timely manner, not 10 months later. Not to mention AT&T didn’t call me back based on my phone calls but rather decided I was important when the NC Attorney Generals office got involved. It is obsurd that such a large company could tell me that I have to stay in a contract with them even though they have not serviced me or given me what I signed up for 10 months later. Please forward this to whomever will be able to help me with this as it has been a complete and utter nightmare!

   Thank you in advance,
   Nicole A. Hernandez

5. Erika Says:
   February 10th, 2010 at 7:50 am

   To Whom It May Concern:

   Please if you cannot help me forward this to someone higher up that can. This has been an ongoing issue for 8 months. We are extremely dissatisfied and appalled at the service we have received. We will continue to send these correspondences to the same place until I get the results I want. Please me when you receive this and let me know who you are sending it to, or if in fact you are the right person please call me to let me know that you are going to take care of this and how.

   I have emailed all the contacts that I have had with AT&T, Tony Thompson in sales, Natalie Flemister from the graphics department, Linda Phillips and someone named Edwin that I talked with in great lengths about what is going on and I haven’t heard a word back, I just keep getting accumulating bills.

   I listened to the original conversation between my husband and the sales rep Tony, there was a verbal agreement between Rich and AT&T with the condition that I was spoken with and that I helped with the design and wording of the online ad. I did speak Tony on more than one occasion to try and get what we wanted to portray our business in the online ad. To this day I have not received that. And that is a major problem. I told everyone that I spoke to from the beginning that we would not pay for this advertising until it was perfected and what we wanted it to be. It is still not at all even close to what I gave them or what was discussed. I can promise you that we did not receive any calls as a result of this ad (I am sure there is a way that your IT department can access the account and see how many people viewed the ad and bothered to click on the links). It looks like it was thrown together by an amateur. Absolutely awful and a disgrace to what we have tried so hard to have our business become.

   I have sent email after email trying to get this rectified. I was very willing to pay for the advertising once it was fixed. We needed the advertising to advance our business. But it has been a horrid mess since the beginning. The sales rep did not explain well what he was selling to us. We were told we would get a top spot on the web pages with a large graphic. I was under the impression that we were buying 3 headings, which to me should mean I should be able to post 3 different ads, since we are paying for it, but months into the process I was told no, that’s not what you purchase. Talk about amateur. I was told that I have to use all the same wording for each heading that is bogus. Why bother to get more than one? Our business is multifaceted and needed the different headings and info pages.

   Attatched are the correspondences that I have been sending since even before the Ad made it to the internet. You can see I have been dissatisfied since day one.
   I want this fixed and I want this off of our credit immediately. And I want to know how this will be made up to us, for all the harassment and waste of my time and effort trying to make this right.

   Sincerely,

   Erika

6. linda Says:
   February 4th, 2010 at 4:41 am

   i ordered a phone it came so i sent it back the same day because the guy lied ;i even paid for the two day service the lady said they could have recieve the phone by now i calls att everyday and they tells the same lie about they haven’t recieve it so i’m out of a phone and money i needs to speak to someone right away because i need my money if i can’t speak to someone about my problem then i’ll take att to court and thats no lie and i no theres someone i can speak to thats why att got alot of bad comments going on right now against them yall take people money and do what yall wont to do not what the customer want

7. Jenny Says:
   December 25th, 2009 at 5:06 am

   cannot even begin to tell you how frustrated and mad I am at your company. In January I paid $80 for the att quickfire which did not work, so they sent me a new one which would call people BY ITSELF while it sat on the table causing alot of extra charges to out bill. After spending hours on the phone with customer care on this issue they informed me there was nothing they could do but guve me another phone at upgrade price. So in july i spen another $115 on the samsung impression. The first impression i had the touch screen completely froze, keep in mine i have never dropped or wetted any of these phones. I took and the battery and put it back it , i went through the trouble shooting TWICE and so they sent me yet another phone, the 4th one this year to be exact. This phone is BY FAR worse then the last 3 phones. Every 5 hours or more i keep it on the screen does this weird thing where it splits in half and the bottom half goes black, usually i dont even keep it on that long because every 40 text messages i have to take out the battery and put it back in, ALSO (yes thats right, more) just today i was at the mall and i clicked the lock button because i was putting the phone in my pocket, when i took it out to call my mom to come pick me up it wouldnt unlock so i slid it open like i was about to send a text and it said it was sending a video message which i hadnt even done. I took out the battery and put it back in (probably for the 6th time that day) and it was fine. till i pressed the lcok button it was stuck yet again. I had to take out the battery and put it back in 6 additional times before it would work again. Yesterday i spent 4 hours on the phone with customer care only o fne out there was nothign they could do for me, and another 2 and a half hours today i have called every extension, talked to every department, every supervisor, even the att presients office.

8. James Says:
   October 24th, 2009 at 2:41 am

   Tuesday, October 13, 2009

   Dealings with AT&T U-Verse and Corporate:

   Mr. Stephenson,

   To start off you are a very hidden individual for a person that makes the amount of income that is reported on the web and you are invisible seems a salary is going to a ghost.
   I have been for over fifteen days trying to get an install of u-verse voice with three scheduled appointments and two cancelled to date I am still waiting. This is with all of your S.E. Corporate employees involved.

   My experience starts around September 29, 2009 I had a long 45 minute conversation with one of your sales reps. We talk about VOIP and he tells me that I can not have ring master numbers associated with VOIP. I go back and forth on this topic because I use one of the numbers as a fax line, after awhile I tell the rep. go ahead lets schedule the install. He tells me Mr. XXXX you can still use the main number as a fax, you would just have to be aware when you are receiving a fax and so on, I said OK. He sets the appointment for October 10, 2009 between 10:00 and 1:00. I get a call on October 7, 2009 at 5:30 in the evening during dinner. It was a call from AT&T U-Verse from a New York number the person badge #RE453G asked if I had an appointment for VOIP on October 10, 2009 and I said yes, he told me I had ring master numbers attached to the account and I said yes, he said you need to call AT&T to cancel the ring master numbers and I told him aren’t you AT&T and he said yes I said then cancel them he said he couldn’t that I have to call AT&T and cancel then re-schedule my appt. I told him I was trying to eat dinner and would call and cancel them after dinner but was not going to re-schedule because I have already waited my time already. He said please take care of this.

   After dinner I called customer service to cancel the numbers I asked to speak to a supervisor right off the bat but the employee would not allow me, badge #CK949G so I had to go through the whole story again after canceling the numbers she told me I have to re-schedule and I told her I was not going to re-schedule and if I could speak to a supervisor like I started the call. She told me the supervisor will tell me the same thing I told her if the supervisor told me the same thing I will tell her to get all of AT&T equipment out of my house and cancel my account. She said “Do you want me to take care of that RIGHT now?” I said wow you are quick to drop customers is that AT&T’s protocol. She said I can take care of that now do you want me to take care of it now? I said let me speak to your supervisor. She transferred me to A Miss Williams badge #BW902D and she cancelled the ring master numbers and assured me that my October 10, 2009 appt. was still intact. After this I had put in call to corporate and left messages.

   Next morning a Miss Ridgeway calls me and I explain the whole story to her and she took notes and said she would pass it to the right people. Later that day I got a call from a Miss Karen Harper I went through the story again she was apologetic and said that she had taken care of the situation and that my October 10, 2009 appt was still intact. There is a little dealing with my fax number in that conversation but all in all I thought it was handled. When I got into my office that afternoon I logged into my U-verse acct. and it showed my appt. was canceled now I’m upset after all I as a customer have done supervisors and corporate has failed. So I call U-verse customer service and get a Robert on the line and he confirms that the appointment was canceled, I asked why he said because of ring master numbers being associated with the account. You have got to be kidding me I thought the right people had taken care of this already. We have failure from the original order date to now. Well with that said I conference in Miss Harper and she looks it up and is baffled why this happened and said she only assumed I had an appt. on October 10, 2009 because that’s what I told her, nothing a click of the mouse won’t tell her. Well after going around and around on the phone with her and Robert, Robert said lets get you back in the system and then go from there and expedite the new appt. So October 13, 2009 comes up and he said he would heavily not it and send an e-mail to his supervisor to get this through to the original appt. date of October 10, 2009 and that Miss Harper would have to push on her end. Fine I said.

   With all this said I have spoken to just about everybody in S.E. Corporate by now and thought this is a done deal.
   Miss Ridgeway
   Miss Harper
   Miss Brooks
   Miss Perryman (sent email to)
   Miss Bodeit (sorry about spelling)
   Miss Andreati
   Have spent a long time on the phone now for two days with all these people it is late Friday about 5:30 in the evening and Miss Bodeit calls me and basically tells me it will not be October 10, 2009 but it would be definitely October 13, 2009 after telling her this is still not good it was a very cold call and the feeling I got this is it take it or leave it.
   Well October 10, 2009 came and went with no service call.

   Now it’s Sunday afternoon October 11, 2009 about 3:00 I am watching football and low and behold who is it. It’s AT&T U-verse to cancel my October 13, 2009 appt. from a 212-440-0910 number. Now I am pissed I explain everything and get hung up on. Well I go back to my football game and around 3:40 I get another call from AT&T automated and it tells me to stay on hold to re-schedule my appt. After holding for 20 minutes a rep. comes on the line Denisha badge #DB350V and tells me my October 13, 2009 appt. was cancelled and I asked her by who she went on to say it was from a call center in Manilla an employee named Santhoshi badge #SV516C I asked her why it was cancelled and she said she could not see why. She did go on to say that AT&T was having a big problem with there call centers cancelling appts. And that her supervisor was in Mailla with a team to get a grasp on this issue. Well no I am over the edge I leave messages with all the numbers I have and my blood pressure is boiling I have re-scheduled to days of my work and all for nothing.

   I get to work on Monday October 12, 2009 (my birthday) of all things to deal with but still the same issue that started approx. 15 days ago. I get a hold of Miss Andreati and explain everything and she said she would look into and get back with me at that time of our conversation I asked for Mr. Stephensons direct phone number by the end of the day and she agreed. Miss Bodeit calls me back and is giving me her apologies and I am remembering our Friday afternoon conversation and wondering how she is going to fix this after basically treating me like a child and telling me it will be October 13, 2009 take it or leave it. She said she would be looking into which I thought all these people of high power did and rectify the problem. Well after trying as many numbers as I could try all day I talked to a Mr.Hasling badge #DH1462 from supposedly Office of the President a long conversation explaing the situation and he said he was taking notes and would type something up and take it higher than where I was dealing. I felt like I was getting somewhere now but only to find again I was lied to that all he did was refer it back to the S.E. Corporate offices where no one has solved my case yet. I get a call a little before5:00 on Moday afternoon form Miss Bodeit saying she had sorta good news and not so good news she said she had been working with whom ever she had to, to get me a new appointment (the not so good news) for October 15, 2009 between 9:00 and 11:00 am she said they had learned a lot from my case and that I had some security measures on my account and that they had to be removed to push the order through. FOR THE RECORD I TOLD HER WHAT EVER SECURITY WAS TAKEN OFF NEEDS TO BE PUT BACK ON she assured me that it would be. At this point should I believe it? After that conversation I asked that her or Miss Andreati call me with Mr. Stephenson’s phone number that I requested and she promised to give me in the morning conversation, but again I was lied to and she would not give it to me. VICIOUS CIRCLE. For three solid business days I have been dealing with Corporate people and basically all I got was three appointments. I could of got that service from customer service what are these people employed for? Now I am pissed who ever is reading this letter can you feel my frustration and badd feeling of AT&T? For over 15 days all I have been doing is chasing my tail and being lied to and given broken promises.
   Mr. Stephenson I ask of you to give me a call I am sure I left things out and want to share my experience of your company with you and see what you can do to help in this matter. My cell number is XXX-XXX-XXXX

   Thank you,

   Wednesday, October 14, 2009

   Well a continuation of my letter from yesterday. After checking my appt. status several times and being disconnected and hung up on about 1-1/2 hours of phone time I was getting the feeling there was something wrong with my GUARANTEED BUCK STOPS HERE APPT FROM MRS. ANDREATI and in fact there was. On my way home from work my daughter called me and during the conversation I asked her if there were any messages on the answering machine and she said no why. I said no reason, she said dad some lady from AT&T called me around 8:00 this morning and could not understand her but she understood AT&T and the lady said my October 15, 2009 appt. would have to be re-scheduled and for me to call 1-800-288-2020. CAN YOU FRIGGIN BELIEVE THIS? So with that said I in return call the CORPORATE PEOPLE and of course Mrs. Bodeit or Mrs. Andreati were available so I talked with Mrs. Ridgeway and told her I think there is a problem with my GUARANTEED APPT. explained everything and she said she would have to get back with me. She called me back and said she don’t know who but someone disregarded the FLASH or Hold or whatever measure was that was put in place to not mess with the appt. So much for protocol. So she tells me she would leave Mrs. Bodeit the message and she would call me in the morning.

   Well this morning came and low and behold I got the call from Mrs. Bodeit and the apologies started and long story short she says my appt. has now been moved to Friday October 16, 2009 well now ain’t this a kicker. I asked to speak to Mrs. Andreati and was transferred to her and asked her if she had been briefed on the situation and she said she had. I told her what happened and she had no answer now I am pissed AGAIN and said this will be the 4th day I take off of work and she said has your appt. been cancelled and I said YES and she said I will have to get back with you. I told her then I guess she had indeed not been briefed. I am still waiting for that return call.

   On another note I noticed all my features were not working on my phone so I called AT&T and asked why and they said they should be working and I said they are not so they put in a repair ticket. I got a voice mail back and said all my features were removed on the 12th that I had to call AT&T U-Verse to find out why they were cancelled and that she was closing out the ticket.. Then I called U-Verse got a supervisor on and I explained my whole situation and he said the services did not have to be cancelled to change from voice to VOIP but after reading my notes came back and said that since they were porting over numbers this may be the cause. Thanks for telling me Corporate. In the conversation I told the gentleman that one number was my main number and was going to be my fax, he said with VOIP you can not fax. Now I am pissed AGAIN I was told from the get go that this was how to do it. So I don’t know where I stand at this moment.

   WHAT A WAY TO DO BUSINESS.
   As a child I always knew of Bell South then all the other names you have changed to but always thought you were the Big Boys of communication does it look like after all these years you have learned something? Looks like your going backwards with customer service. Maybe forward with technology but don’t you need those customers to use the technology?

   Can I get some HELP.

   PLEASE!!!!!!!!!!!!

   Thank you,

   October 23, 2009

   I don’t want to bore you with all the let down calls but everyday including just know 1:25 PM October 23, 2009 I get my daily call saying they are still unable to connect my service. I ask you what does it take to get service with AT&T? I would think after over two full weeks with tour upper management this would be resolved. But I get no promising news and no one higher to contact than Miss Anderatti’s office and they can’t apparently get the job done. So what is the company protocol now just keep pissing of the customer or give him what he has been asking for a call from you saying that you are involved know and it will be resolved swiftly. Is that too much to ask? Because all I am left doing each and every day is asking myself why am I doing this to myself. I am losing it. My blood pressure is way too high my diabetes is out of control because of all the frustration that your company is putting me through.
   Again here I sit boiling madd and with no resolve. About to have a heart attack.

   Thank you,

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