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4 Responses

1. Stacy Says:
   July 25th, 2010 at 9:11 am

   I purchased one of your “top of the line” machines as well as a printer and monitor. I saved for years to make this purchase and did so based on the fact that this “super machine” would satisfy all of my small business needs for years to come. I have had nothing but problems and could not be more upset. I am not getting support or help and I am at a complete loss at this point. Your tech support in India is absolutely worthless and they refuse (after uncountable requests) to escalate my issue to tech support in the US. I have received no help and I don’t know what to do. I am so disappointed.

2. Robert Brodoski Says:
   May 20th, 2010 at 12:48 pm

   My new desktop Vista tower keeps breaking down. Can’t get good help. Paid for extended warranty but of no assistance. Can’t get help. Need my new desktop and can’t get to work. Have sent it back once and then twice broke down after that. One time sent broken down repairman that couldn’t fix it. Now I have nothing but a broke pc. Help, anyone.

3. Miranda Says:
   April 21st, 2010 at 5:47 am

   I faxed you a letter. First I purchased a laptop that didnt work at all.it was immediately sent back. The next one was sent back 3 times for the same thing. So much time without the computer and I was promised an extension of the warranty mailed and emailed to me now for 3 months to compensate along with asccidental. Tour company has done nothing but lie lie lie. PLEASE AFTER A WHILE WITH THIS LOUSY CUSTOMER SERVICE LIKE COMPAQ YOU WILL SEE WHAT IT DOES. PLEASE DO NOT ASK FOR A US TAX PAYERS BAILOUT FOR YOUR LOUSY CUSTOMER SERVICE AND 2 LEMONS THAT YOU GAVE ME.

4. Disgusted Customer Says:
   February 12th, 2010 at 5:32 am

   First off let me say that I apologize for sending this directly to you but I feel as Hewlett Packard’s CEO you would care what is going on in your company and how your employees are treating loyal customers.

   I purchased an HP laptop about 8 months ago and have loved it! When I bought it the screen was loose, but I didn’t think anything of it. The computer functioned properly and everything seemed fine. I use my computer for work. Then about 2 months ago a green line appeared down the middle of my screen and knowing that there was something wrong with the screen and if I didn’t get this fixed it could only get worse and possibly the screen would be ruined and unusable! So I visited your website because I wasn’t sure if I needed to take it somewhere or mail it in to get fixed. I found a customer service # and called and was told that they needed to mail me a warranty box for me to send it in to get fixed, and it would be returned to me in 7-10 days, I asked if it could be done any quicker because it is my work computer or if there was any service repair center I could take it to, to get it done quicker and they said “no”. So I ordered the box. TWO weeks later still no box, I called again—and they had no idea where the box went or why I didn’t get it, but they ordered me another. This one arrived in about 2 days like they said. I packed it up and shipped it away.

   This is where the issues started and my experience went from okay to absolutely HORRIBLE! 2 days ago I got a call from a HP Customer Relations Manager explaining to me that my screen was not covered by my warranty because it looks like it had been tampered with and taken somewhere else to get repaired. He also explained the lid was loose and this is “proof” that it had been tampered with. I explained to him that the lid had been like that since the day I purchased it and so I had no idea that it was loose, I thought it was supposed to be that way and also that I did not take it anywhere to get looked at and that I called you all as soon as the issue happened. He didn’t care and called me a liar, when I asked if there was someone else I could speak with or if there was a supervisor I could appeal my case too, he just said “no”. My only options were to either pay HP to fix it or keep it broken, I don’t think either of those are acceptable options! I told him that I don’t think that is very good customer service and he said “well, this isn’t the customer service dept”—No, but his title was Customer Relations Manager!

   My husband then called executive relations who forwarded him to another department where he spoke to Stephen who went through the same process of accusing us of either trying to fix it ourselves or taking it somewhere which again was BOGUS since it was UNDER WARRANTY, why would we tamper with it. He claimed to have photos that showed we tampered with it. He refused to send them to us, refused to fix the screen, and then proceeded to tell my husband that he did NOT care if we contacted you at your residence. So you have this letter and so does the Better Business Bureau. My husband also told Stephen that he recorded the call so when we go to ARBITRATION the arbitrator would see how things “really went down”, Stephen told us that it was inadmissible, but the funny part is that Stephen did NOT check with your LEGAL department, because we all know that conversation is ADMISSIBLE because it was a TWO party conversation. We don’t have to notify anyone that it was being recorded. I guess your customer service reps need to not only get some manners, but some legal advice before they start mouthing off to your customer.

   When we received the laptop back. We noticed that NOTHING was tampered with, there were NO screwdriver marks, nothing PRYED open, NO damage ANYWHERE to it. I can only imagine these FABRICATED photographs that you claim to have of my tampered laptop.

   As you can tell I am thoroughly disgusted by how I was treated and made out to be this awful person who was trying to get over on HP with a computer that was supposedly tampered with. The point I brought to him, was if it the computer is covered under warranty & I know it is covered under warranty (hence I called HP to get it fixed) why in the world would I have taken it somewhere would I would have to PAY for them to fix it (hence his tampering conclusion)—his accusations make absolutely no sense!

   I see it as a way for HP to save money by claiming it is outside the warranty scope and that I see as unacceptable! Maybe HP is hoping that the entire screen will stop working and I will then have to purchase a new computer and look WOW-HP will hope I purchase another from them—WRONG ANSWER! I bought an HP because I constantly hear what great computers they are and honestly I love that computer, BUT HP’s customer service is horrendous.

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