I removed the old cartridges and tried to
install the new ones. They would not install.

I then called HP to verify that they had sent
me the correct cartridges. The new cartridges
were numbered the same as the old ones.

I have a PC support contract with IYOGI.
Against my better judgment, I called them.
Reset. I was connected with this group
roughly from 1:00 to 8:00 pm give or take
a few minutes.

After telling myself that it is not a perfect
world, I began to think about the best way
to get back to my project.

I then called HP sales and explained some
of my frustration issues. Before this call
ended I was transferred to someone else–
having no idea why I was being “dumped”.

This last transfer resulted in my first
encouragement that day. She succeeded
in selling me another printer.

After about a week, the printer arrived.

I refreshed my mind about my project and
then tried to insert the new ink cartridges.
They were being ejected with such force that
had I not moved closer to my PC they could
have hit me in the face.

Once again I called HP. They were skeptical
about whether I was telling them the truth.
After asking to be transferred to someone
who could help me with the return of the
printer, I was transferred to a sales person.

I begin telling him why I wanted to return
the new printer. He transferred me
to another person who handled the return
and said he would credit my Visa card.

Today while planning a shopping trip to
purchase a new printer, I started to
remove the printer hardware to make room
for whatever I purchased. This started
me thinking that I really do not need a new
printer. What I need is getting the printer
I have to work.

After a few phone calls, I had learned that
HP did not expect to be selling printer ink
cartridges for a printer as old as the one
I have; and HP’s obsolescence-handling
software may have deliberately downloaded
something that resulted in the problems
I have encountered.

In other words, “How could HP” deliberately
download software to my PC to disable their
product!!

I have spent many hours of my time–not to
mention the level of frustrations I have
endured, to just dismiss this as “business
as usual”.

At the least, I expect HP to replace my F4180
printer.

Sincerely,

Kathleen Shrout

Fort Pierce, FL 34949

The mistake appears in your online operating instructions for my device, an F4435 “all in one”
printer, scanner & copier. (see attachment)

When I called to ask the correct procedure, I was told -via very poor English speaking folks with a
telephone Alexander Bell wouldn’t claim- that I needed to open an account, you needed my name,
e-mail, and the serial # of my device……………..For an error in your instructions you need this? I need an account?
I ask to speak to a supervisor I need an account? My device is out of warranty, I need an account?
I won’t need one because I won’t deal with HP, and the folks I speak to on a daily basis world wide thru my Ham Radio
hobby will hear of HP’s user hateful attitude.
Since you seem to be more interested in money than accuracy, I will avoid your products henceforth.
If you are concerned, I can be reached at 618 XXXXXXX.
Richard
ps: The printer was a gift from my daughter, on her behalf; Thanks