Hyatt Regency Hotels CONTACT HYATT CEO Mark Hoplamazian
December 6th, 2009 by Contact-The-CEO
Mark S Hoplamazian (wife: Rachael D. Hoplamazian)
1900 N Howe St
Chicago, IL 60614-5128
(312) 642-4747
Mark S. Hoplamazian is the current President and CEO of Hyatt Hotels Corporation. According to Wikipedia, he took over the position on November 28, 2006. The Hyatt corporation headquarters is called the Hyatt Center, and is located in Chicago, Illinois.
Posted in Hyatt CEO | 7 Comments »
February 26th, 2010 at 9:45 pm
My name is Janice, I worked at the Hyatt Regency Hotel in Rochester, NY for 11 years. In October,it was nessary for me to leave because of stress related I let my Human Resource Director know that I would return when I felt better, he was ok with it. I thought I had a year to reclaim my job. Should I get a lawyer?
February 5th, 2010 at 10:09 am
If the owner of this website doesn’t remove this experience, which I have asked them to, I want everyone to know that in the end, Hyatt Hotels Consumer Affairs contacted me and resolved my frustration and anger with my situation. I am happy that the Hyatt Hotels Consumer Affairs team actually cared about my issues and took the time to resolve this matter.
January 6th, 2010 at 10:39 pm
No surprise that the Dallas Better Business Bureau decided to close this complaint as “Administratively Closed”. This furthers the point that contacting the Better Business Bureau can be a waste of your time, if the company is NOT a BBB Member, because a company is under no obligation to do anything to resolve your issues with them.
What I did discover is that if I had initially filed my complaint with the Chicago Better Business Bureau, they could have forced the Hyatt Regency into binding Arbitration. With this being said, do not ever file a complaint against a Hyatt Regency Hotel directly, file the complaint against the Hyatt Regency Hotel’s headquarters at:
BBB of Chicago & Northern Illinois
(Chicago, IL)
330 N. Wabash, Ste. 2006
Chicago, IL 60611-7621
Phone: (312)832-0500
Fax: (312)832-9985
Email: info@chicago.bbb.org
Web: http://www.chicago.bbb.org
By filing your complaint against the corporate headquarters who oversee all of the smaller divisions of their company, you are increasing your chances of the BBB not just closing your case as “Administratively Closed”. Administratively Closed goes on their BBB record in their favor. By filing against their headquarters in Chicago, you can force them to go to BINDING ARBITRATION which will COST THEM A BUNCH OF MONEY and time, as well as INCREASE YOUR CHANCES of success in a resolution. An arbitration will decide the outcome and even if you lose, you have won because you did to them what they did to you… cost them time and money. At this point, the Hyatt Regency Hotels has cost me about $900 and 3 hours of my time.
The Hyatt Regency Headquarters is an accredited BBB member, and we encourage you to contact the Chicago BBB.
January 6th, 2010 at 10:30 pm
Complaint ID#: 91131429
Business Name: Hyatt Regency Hotel
The Better Business Bureau has received your Customer
Response and has noted that you remain dissatisfied after the company’s
formal answer to your complaint. Our conciliatory attempt of having
the two parties arrive at a mutually acceptable agreement to the
dispute was not successful. Because the company is not an Accredited
Business of the BBB, there are no other options available at this time
to help bring about resolution between the parties. Because the issues
remain disputed, we are closing the case under the heading of
Administratively Closed.
If you wish to pursue this matter
further, you may pursue these options.
1. You may be able to
sue in the Justice of the Peace county courts, commonly referred to as
Small Claims court. You will need to determine the county in which the
company is located and call the county seat for more information. Or,
check one of the online search engines to see if your county has a web
site, which may provide helpful information on how to file a suit.
2. You may consider hiring an attorney to assist you. If you
do not have an attorney, you can call the Dallas Bar Association
Referral Service at 214-220-7444 for assistance.
3. If the
company requires a state license from a state agency, you may be able
to file a complaint with that agency. If you do not know if a business
requires a license, you can access the State of Texas web site State
Agency link at http://www2.tsl.state.tx.us/trail/agencies.jsp to
inquire.
December 31st, 2009 at 12:45 pm
The response basically stated that they received my concerns, that they were not interested in doing anything to try to resolve my unhappiness, especially after I sat down for an HOUR and wrote a 1,505 word complaint about my issues. They also claim our stay was somehow “COMPLIMENTARY” which is complete BULLSHIT and I will be uploading a copy of the approximately $800 we paid to stay there.
They DID NOT EVEN REFUND ONE PENNY. Mr. Ripton Melhado’s response was only 142 words, with no REFUND attached. Btw, Mr. Melhado, I have my receipt for the “gift certificates” that you claim we paid for our stay, and everyone is going to see what JACKASSES the Hyatt Regency Executive Staff is.I am not encouraging any illegal and unethical behavior and you contact the Hyatt CEO at your own risk. I would also say, why not call him and let him know what a shitty hotel chain he runs, because your complaint to the Better Business Bureau is likely going to be a waste of time. Make sure you contact Hyatt Regency and post your complaint on here. The more you contact Hyatt Regency CEO and complain, the more people will see that piss poor customer service is not accceptable in the hotel industry.
December 31st, 2009 at 12:15 pm
Dear Mr. Unsatisfied Customer
We received a copy of the note you sent to the Better Business Bureau. Thank you for your comments on your recent stay with us. Our guest feedback is a valuable tool assisting us identifying service and facility concerns.
Mr. Unsatisfied Customer, I have shared your comments with the appropriate staff regarding the charge for parking and the Internet. Our policy is to provide guests with a refrigerator to our guests for medical reasons at no cost. We evaluate all comments from our guests to improve service.
We pride ourselves in providing exceptional service to our guests and in your case we have clearly failed. We take comments from our guests very seriously and evaluate all comments from our guests to improve our service.
My. Unsatisfied Customer, thank you again for taking the time to share your comments from your most recent stay with us.
Sincerely, Riplon Melhado
Senior Executive Assistant Manager
Hyatt Regency Dallas
December 6th, 2009 at 7:55 am
Here is how the Hyatt Regency ruined my Dallas, Texas vacation. We decided to plan a trip to Dallas to check out the city because we were thinking about relocating to the area. We booked our travel arragements through a third party, who we have used several times before. The first two nights we were set to stay at the Hotel Lumen in Dallas. When we arrived to the Hotel Lumen, which is actually a Kimpton Hotel, it was a truely amazing experience. Upon entrance to the hotel, it radiated the essence of big city hotel with a personal feel. Each guest was treated as if they were of the utmost importance, and valued like a guest of honor. The Internet was free, which seems to be a common free ammenity these days of almost all hotels. The shower was amazing. It had 4 body jets built into the walls, reminding me of our lavish shower at home. Considering that I had recently gave up drinking alcohol, I was even tempted the first night to indulge in the complimentary wine hour from 5-6pm. They served beer, wine, and champagne. What the hell, I was on vacation, and it was FREE! After two amazing nights at the Hotel Lumen, it was time to head across Dallas to stay at the Hyatt Regency hotel. We were looking forward to it, I honestly hadn’t the slightest idea about what it looked like, where it was, or what it would be like, but with the name Hyatt, it was going to be amazing… wasn’t it?
This is where the vacation tanks. We arrive in downtown Dallas to a hotel that gave the new Dallas Cowboy stadium a run for its money. It was probably the biggest hotel I had seen possibly in my lifetime. I was impressed by the sheer architecture of it. This meant it was sure to be better than the Hotel Lumen right? I mean bigger is better right? After all, this is Texas. If you can’t see the entrance because you have to drive what feels like a half-mile around the building, it’s a sign. After driving around the building and trying to finding the entrance, it reminded me of an assembly line. There was at least 4 valet parking attendants that I could see, who knows how many more were getting vehicles, attending to the stream of steady cars pulling up. I dropped my wife off to check in. As she returned to the car, I could see from the look on her face that something was not right. She got in and told me it was $20 per day to use the valet. I was like okay, so where can we park for free? She said they told her there was no place to park for free, but we could park in one of the downtown city lots for $10 each time. So if we left the city lot once, it was going to cost us as much as the valet. Fine, we will just do the valet and lose the $60 we were hoping to save to spend on Christmas presents for our family, since I hadn’t worked in five weeks. I am sure Mark Hoplamazian needed the money more than our son or Christmas’ gifts right? I mean he does have to pay for his 7,544 square foot downtown Chicago home somehow.
So seriously, what else could happen. No sooner did we get into our room to find that the view was definitely a sight to see, but not nearly worth the $1,000 we were closing in on spending for 3 nights at this place. The entertainment center was sporting a bulky ass box TV that was facing the opposite direction of the bed. Really, I had to sit in a wooden chair to face the TV in the correct direction. It turned towards the bed enough to make it seem like it was fine, but I guess we didn’t come all the way to Dallas to watch TV did we? Did I mention the Hotel Lumen had a FLAT SCREEN TV mounted on the wall direcltly in front of the bed? It did. The Hyatt Regency Hotel was just another shining example of the disconnect between corporate America and the average hardworking American family. I powered up my laptop to hop on the Internet to check for some jobs in the area, to see if Dallas was a place really worth relocating too. A stupid screen from the Hyatt Hotel pops up and tells me I am going to have to pay between $30-$40 for 3 days of the Internet. I couldn’t believe I just had to waste $100 of money that I really didn’t have to spend on things that every other hotel in America pretty much gives you for FREE. I decided to post this blog entry about my experience with the Hyatt Regency so that other hardworking American families that decide to pay a visit to Dallas, TX would know where to and where not to stay. The Hyatt Regency was the perfect example of why America is in the position it is in today. Wasn’t my $750ish plus taxes, and whatever other fees I am sure they will try to sneak in or tell me I don’t have a choice but to pay, enough to cover the cost of my rental car to stay and my hour a day of Internet usage? It cost me $25 a day to rent the car and more than $20 a day to park the car, since it is customary to tip the valet parking attendents. If Hyatt Regency wants to discuss how they can make up for this gut-wrenching experience that we incurred by staying at their hotel a few weeks before Christmas, they will have more than an opportunity to resolve this once they receive my Better Business Bureau complaint. I haven’t filed a Better Business Bureau complaint in close to a decade, so I am unsure if they will care. I’m pretty sure they will choose to keep the $100 rather than try to satisfy our disgust at this point. We willl just have to wait and see. I could have stayed at a small chain hotel for three nights for about the cost of the valet parking and internet, and saved almost $700. I will post another entry if there becomes other news to report.
I forgot to mention the Hotel Lumen had a refridgerator in the room, the Hyatt did not. However, the Hyatt had two bottles of WARM water in our room for sales for $4.50 each if we were thirsty. I think the Hyatt ripped us off for enough money today, they can keep their bottles of piss warm water. When you are in a city from out of town, a refrigerator is definitely important so you can keep leftovers, your own drinks that don’t cost $4.50, and diabetic supplies in. OUCH, I guess Hyatt’s CEO doesn’t have diabetes.
As a foot note, I checked out their website and if the valet and Internet fees were listed, they were listed where I could find them. However, I did not see anything mentioning that there was no free parking anywhere close to the hotel, something that obviously would deter many potential customers, if they knew their vehicles had to pay for a room as well.
Lastly I took a photo to show how a small refrigerator has room to fit next to the TV. 1,200ish rooms at the Hyatt, one night at half full: $150,000 in sales. Cost of small refrigerators in every room: no more than about $75,000. Exceeding guest’s experiences, PRICELESS.
Of course we ended up checking out, and I will show you the receipt. We got charged Valet parking, and it did NOT include sales tax, which was charged when we checked out. We were also charged sales tax on the Internet fees. I am pretty sure the sign at the valet parking didn’t mention anything about sales tax, I could be wrong, but I already knew they would sneak in a hidden fee somewhere. Didn’t I say that earlier? The business center was going to cost us about $6 to print one black and white coupon for dinner. We had to email it to FedEx-Kinko’s and drive across town to pick it up. Honestly, staying at the Hyatt Regency was a pretty much disgusting experience for us. We have travelled all across the Globe and the stay at the Hyatt Regency ranks in the bottom two. The only other experience that was worse was staying in the Bahamas at a Breezes resort. That is a whole other story for another day. It was my honeymoon, and they ended up giving us 5 free nights at another resort in Jamaica. We are loyal to that company because the one horrible experience was quickly forgotten with the stay at the nicer resort. Instead of calling it the Hyatt Regency, they should call it the Hyatt Rip-Off.