Comments on: Hyatt Regency Hotels CONTACT HYATT CEO Mark Hoplamazian http://www.contact-the-ceo.com/blog/contact-hyatt-ceo-mark-hoplamazian/ Just another WordPress weblog Sat, 04 Sep 2010 22:35:43 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Ellen Emler http://www.contact-the-ceo.com/blog/contact-hyatt-ceo-mark-hoplamazian/comment-page-1/#comment-423 Ellen Emler Sat, 04 Sep 2010 22:35:43 +0000 http://contact-the-ceo.com/blog/?p=57#comment-423 This message is for Mr. Hoplamazian. This has nothing to do with a stay at the hotel. I have been applying for several jobs at various Hyatt Hotels in the Chicago area. I have been one of the unfortunate people that have lost their jobs. I have been unemployed for 22 months. This is not a woe for me message. I have applied for many many jobs without a reply. Although I have not been hired at your hotel, I received a reply everytime I applied for a job. Whether it was a form letter, I still received a response. Only one other company replied to me. I appreciate being acknowledged. Unless you have walked in my shoes, you have no idea how it is to feel lke a nobody. Thank you for making me feel like somebody again. People are always quick to complain, but seldom take the time to compliment the appropriate party. Thanks again. Ellen J. Emler This message is for Mr. Hoplamazian. This has nothing to do with a stay at the hotel. I have been applying for several jobs at various Hyatt Hotels in the Chicago area. I have been one of the unfortunate people that have lost their jobs. I have been unemployed for 22 months. This is not a woe for me message. I have applied for many many jobs without a reply. Although I have not been hired at your hotel, I received a reply everytime I applied for a job. Whether it was a form letter, I still received a response. Only one other company replied to me. I appreciate being acknowledged. Unless you have walked in my shoes, you have no idea how it is to feel lke a nobody. Thank you for making me feel like somebody again. People are always quick to complain, but seldom take the time to compliment the appropriate party. Thanks again.

Ellen J. Emler

]]> By: Debra L. Graem http://www.contact-the-ceo.com/blog/contact-hyatt-ceo-mark-hoplamazian/comment-page-1/#comment-388 Debra L. Graem Wed, 25 Aug 2010 04:57:02 +0000 http://contact-the-ceo.com/blog/?p=57#comment-388 My company made a reservation for me to attend a conference at the Hyatt Regency in San Francisco. The reservation was made, secured by company credit card in March for a conference currently going on. Reservations Sunday 23rd of August until this coming Friday. Our administrative assistant called several times to confirm all the arrangements the last time was Thursday before I was to arrive on Sunday. My flight was delayed and I was beyond tired when I arrived. I live in Alaska so it was a long journey. The clerk could not find my authorization from my company. Since I did not have a personal credit card (I am one of those get-out-of-debt people) and I did not have eight hundred and eight dollars to give them, they told me that I would not be given a room and that I would have to leave. The young man was pleading when he said, "My job is on the line here, this a new company policy and I will be fired if I violate it." I called my boss in the middle of the night, she had to get in her car in Alaska, drive to the office and send another fax to the company. In the meantime I sat in the lobby with my suitcases piled around me. It took an hour and a half, but I finally got my room. I am a crusty ER nurse who has "Seen it all" but this experience reduced me to tears. It was so humiliating. I felt as welcome as a wet dog at a wedding. The next day, my company's travel people called to talk to the manager and was told that the paperwork had been in the office all along but it had been misplaced so the check in clerk couldn't find it. In customer service, I have been told that people will forget what you said, forget what you did, but they will never forget how they made you feel. I travel a great deal with my company and this is the first time in all my years that anything like this has happened anywhere. I would like for my dilemma to be acknowledged and an apology to myself and my boss for having to get out of bed and go to the office in the middle of the night because of your company's mistake. Please respond. Debra L. Graem, RN, BSN My company made a reservation for me to attend a conference at the Hyatt Regency in San Francisco. The reservation was made, secured by company credit card in March for a conference currently going on. Reservations Sunday 23rd of August until this coming Friday.

Our administrative assistant called several times to confirm all the arrangements the last time was Thursday before I was to arrive on Sunday.

My flight was delayed and I was beyond tired when I arrived. I live in Alaska so it was a long journey.

The clerk could not find my authorization from my company. Since I did not have a personal credit card (I am one of those get-out-of-debt people)
and I did not have eight hundred and eight dollars to give them, they told me that I would not be given a room and that I would have to leave.

The young man was pleading when he said, “My job is on the line here, this a new company policy and I will be fired if I violate it.”

I called my boss in the middle of the night, she had to get in her car in Alaska, drive to the office and send another fax to the company. In the meantime I sat in the lobby with my suitcases piled around me. It took an hour and a half, but I finally got my room.

I am a crusty ER nurse who has “Seen it all” but this experience reduced me to tears. It was so humiliating. I felt as welcome as a wet dog at a wedding.

The next day, my company’s travel people called to talk to the manager and was told that the paperwork had been in the office all along but it had been misplaced so the check in clerk couldn’t find it.

In customer service, I have been told that people will forget what you said, forget what you did, but they will never forget how they made you feel.

I travel a great deal with my company and this is the first time in all my years that anything like this has happened anywhere.

I would like for my dilemma to be acknowledged and an apology to myself and my boss for having to get out of bed and go to the office in the middle of the night because of your company’s mistake.

Please respond.

Debra L. Graem, RN, BSN

]]> By: Marie Gunderson http://www.contact-the-ceo.com/blog/contact-hyatt-ceo-mark-hoplamazian/comment-page-1/#comment-357 Marie Gunderson Thu, 12 Aug 2010 02:16:11 +0000 http://contact-the-ceo.com/blog/?p=57#comment-357 I am really hoping that this gets to the right person so no one else has to be treated this way at the Hyatt Place in Grapevine Texas. I was the head of a High school reunion in Grapevine. People were coming in from all over the country. I went online to check out hotels and really liked the spacious rooms at the Hyatt. I called the Hyatt and spoke with Lisa Faulkner. She was not friendly very stand offish but I thought maybe she is having a bad day. When I met with her she was the same way. I waited for her to shake my hand and say hello but she didn't so put my hand to hers and did so myself. She only gave me info that I asked for. She didn't seem to care if I used the Hyatt or any other hotel. I had to ask to see the room and the the party space. I really felt like I was bothering her. The next time I met with her I brought a classmate that was helping me, basically the same thing happened and my friend asked what was wrong with her. Before I go on, I just want you to know I never wanted special treatment for anything. I just wanted some one that was friendly and knew what she was doing. I had a contract for a certain number of rooms at the group rate. My classmates were being turned away 9 rooms before we reached that limit. My classmates were being told that they no longer had rooms for that wk end. I called to staighten it out and she just shrugged it off. Then a few weeks later it happened again. I gave up on Lisa and asked to speak to a manager. I was connected with the front desk manager, Debra. I told her what had happened and that I wanted to work with some one else that knew what they were doing and if she could help me instead. Her first reaction was that it would be very uncomfortable to do so since it was Lisa's job and they have to work together. I was floored. I asked her what that had to do with me? I just want some one that can help me this reunion. I told her I wanted to change the food order to something else from the menu and she told me that some groups have their food catered from an out side restaurant . She was very friendly and finally told me that she would help me and apologized for Lisa. She e-mailed me the menu's and I made arrangements for food that way. We also upped the Number of rooms by 12 for both Fri. and Sat. It happened again my classmates were turned away again, so I called and spoke to Debra and she suggested that i speak with the general manager Jay. I called and left a message for Jay. He called me back 2 days later. I told him this story and he said that is not what Lisa says and Lisa spoke. Yes, Lisa was on the line as well but he did not bother to tell me this. He told me that I was "not telling the truth" about my experience with Lisa and that Debra gave me the option of catering from out side of the hotel. I told him that I have her e-mail and would print it for him,so he backed down on that issue and said "If that is true, then I guess we will have to honor that." He then had Lisa go track down Debra to join our call hoping she would deny the catering e-mail. She didn't and i felt bad that she was stuck in the middle. I told him that I have never wanted special attention I just for my classmates to not be turned away and have some one nice to help me with this reunion. He told me that the calls go to another state and I should have given my classmates the direct phone #. I asked "should that be mine or my classmates problem that the calls got to another state?" I also told him that i gave everyone the same ph # I use to call Lisa, him and Debra. His response was "Well its not my fault." I was in shock! After him and Lisa ganging up on me as if I was 5 yrs old he asked if I would rather that I go to another hotel. This is happening 4 wks away form the reunion and I had been planning this with the hotel since January. I was SPEECHLESS after what he had said. I told him I would call him right back because I really did not know what to say. I was so upset I felt like we were being kicked out and I started calling other hotels. The service I got from The Hilton and Marriott was incredible. Friendly helpful all that I wanted from the Hyatt. They could not match the price not to mention it would be a mess trying to get in touch with all of these classmates to tell them that the hotel has changed and more expensive. I did call Jay back and the first thing I said to him was "for future refrence you should show some courtesy to a person by letting them know that there is some one else on the line." He again accused me of "not telling the truth" and that he did tell me. Again I was shocked. I said you did not tell me, so he said he told my 12 yr old son that answered the phone. Which he did NOT. I said you should be telling the person you are talking to, not a child. He again said he did tell me. All I could say was "Wow, I guess i need to record our conversations and I did want another hotel". That was because I felt like I had no other choice. I was so upset when I got off the phone. I really had no idea what I was going to do. I ended up calling the Hyatt at the DFW airport and asked to speak with a manager. I was transfered to a man named Frankie Maranie (sp?) He was shocked at my experience and apologized over and over. He insisted that at the Hyatt no one is aloud to have that behavior with a customer NO matter who they are or what they say. He was so professional and friendly. He was trying so hard to keep the Hyatts business. He said he would check to see if the dates were available at his Hyatt and call me back. He did and I told him how I didn't know how to deal with the change of the hotels location with my classmates. He said he would help me as much as he could. He really made me feel better and was so nice. The next morning I was going out of town on a family vacation and I got a call in the morning from Mike Radar. He got a call from Frankie and was very concerned about my situation. He asked if I wanted to change hotels and I told him that I felt like I had no choice but to do so and It has made a mess with the reunion. He told me I could still have it at the Haytt in Grapevine. I told him I was afraid to because of Lisa and Jay and they could make it even worse than it is. He assured me that they had to be professional. Mike called me back 15 mins. after our first phone call to ask if Jay had called me. I said No. He told me that he told Jay I was having it at the Hyatt in Grapevine and to call me. I did not recieve a call form Jay. I did recieve one from Lisa 4 hours later. The first thing she said was "Which hotel are you changing to?" I told her I would like to keep it at her hotel and that Mike had called Jay and told him that. I felt like I gave her an explanation of why I needed to keep it at the same place. She said I am sorry if you were upset yesterday with how the phone call was. I told her I didn't appreciate the way I was treated and I just want some one to help me and not turn away my classmates. She said she would help me and to call her if I needed something. About 10 days before the reunion I called to make an appt with Lisa to sit down and go over everything to make sure we were both on the same page. I got another lady , Victoria, that told me that Lisa was on vacation until after my reunion. I was so shocked that she did not bother to call me and let me know that she had someone else taking care of this and not to worry. I made an appt. with her. When I met with her she was very nice and helpful. I told her that I really appreciated her help and that I wished that she would have been the person that I dealt with form the beginning of all of this. She made me feel like this was going to be a good reunion party. I was grateful for that. The reunion did go well. The man that set the room up asked me if everything was set up right and told me that he could make any changes. I really appreciated his help as well. I believe his name was Everette. Those 2 people made a difference but they can't take the hell Jay put me through. Lisa truly needs alot more training for her job and Jay needs more training for his job and etiquitte. I would appreciate very much a response to this letter. Thank you, Marie Gunderson I am really hoping that this gets to the right person so no one else has to be treated this way at the Hyatt Place in Grapevine Texas.

I was the head of a High school reunion in Grapevine. People were coming in from all over the country.
I went online to check out hotels and really liked the spacious rooms at the Hyatt. I called the Hyatt and spoke with Lisa Faulkner. She was not friendly very stand offish but I thought maybe she is having a bad day. When I met with her she was the same way. I waited for her to shake my hand and say hello but she didn’t so put my hand to hers and did so myself.
She only gave me info that I asked for. She didn’t seem to care if I used the Hyatt or any other hotel. I had to ask to see the room and the the party space. I really felt like I was bothering her.
The next time I met with her I brought a classmate that was helping me, basically the same thing happened and my friend asked what was wrong with her.
Before I go on, I just want you to know I never wanted special treatment for anything. I just wanted some one that was friendly and knew what she was doing.
I had a contract for a certain number of rooms at the group rate. My classmates were being turned away 9 rooms before we reached that limit. My classmates were being told that they no longer had rooms for that wk end.
I called to staighten it out and she just shrugged it off. Then a few weeks later it happened again. I gave up on Lisa and asked to speak to a manager. I was connected with the front desk manager, Debra. I told her what had happened and that I wanted to work with some one else that knew what they were doing and if she could help me instead.
Her first reaction was that it would be very uncomfortable to do so since it was Lisa’s job and they have to work together. I was floored.
I asked her what that had to do with me? I just want some one that can help me this reunion.
I told her I wanted to change the food order to something else from the menu and she told me that some groups have their food catered from an out side restaurant .
She was very friendly and finally told me that she would help me and apologized for Lisa.
She e-mailed me the menu’s and I made arrangements for food that way.
We also upped the Number of rooms by 12 for both Fri. and Sat.
It happened again my classmates were turned away again, so I called and spoke to Debra and she suggested that i speak with the general manager Jay.
I called and left a message for Jay. He called me back 2 days later. I told him this story and he said that is not what Lisa says and Lisa spoke.
Yes, Lisa was on the line as well but he did not bother to tell me this.
He told me that I was “not telling the truth” about my experience with Lisa and that Debra gave me the option of catering from out side of the hotel. I told him that I have her e-mail and would print it for him,so he backed down on that issue and said “If that is true, then I guess we will have to honor that.” He then had Lisa go track down Debra to join our call hoping she would deny the catering e-mail. She didn’t and i felt bad that she was stuck in the middle.
I told him that I have never wanted special attention I just for my classmates to not be turned away and have some one nice to help me with this reunion. He told me that the calls go to another state and I should have given my classmates the direct phone #. I asked “should that be mine or my classmates problem that the calls got to another state?” I also told him that i gave everyone the same ph # I use to call Lisa, him and Debra. His response was “Well its not my fault.”
I was in shock! After him and Lisa ganging up on me as if I was 5 yrs old he asked if I would rather that I go to another hotel. This is happening 4 wks away form the reunion and I had been planning this with the hotel since January.
I was SPEECHLESS after what he had said.
I told him I would call him right back because I really did not know what to say.
I was so upset I felt like we were being kicked out and I started calling other hotels. The service I got from The Hilton and Marriott was incredible. Friendly helpful all that I wanted from the Hyatt. They could not match the price not to mention it would be a mess trying to get in touch with all of these classmates to tell them that the hotel has changed and more expensive.
I did call Jay back and the first thing I said to him was “for future refrence you should show some courtesy to a person by letting them know that there is some one else on the line.” He again accused me of “not telling the truth” and that he did tell me. Again I was shocked. I said you did not tell me, so he said he told my 12 yr old son that answered the phone. Which he did NOT.
I said you should be telling the person you are talking to, not a child.
He again said he did tell me.
All I could say was “Wow, I guess i need to record our conversations and I did want another hotel”. That was because I felt like I had no other choice.
I was so upset when I got off the phone. I really had no idea what I was going to do.
I ended up calling the Hyatt at the DFW airport and asked to speak with a manager.
I was transfered to a man named Frankie Maranie (sp?) He was shocked at my experience and apologized over and over. He insisted that at the Hyatt no one is aloud to have that behavior with a customer NO matter who they are or what they say. He was so professional and friendly. He was trying so hard to keep the Hyatts business.
He said he would check to see if the dates were available at his Hyatt and call me back. He did and I told him how I didn’t know how to deal with the change of the hotels location with my classmates. He said he would help me as much as he could.
He really made me feel better and was so nice.
The next morning I was going out of town on a family vacation and I got a call in the morning from Mike Radar. He got a call from Frankie and was very concerned about my situation.
He asked if I wanted to change hotels and I told him that I felt like I had no choice but to do so and It has made a mess with the reunion.
He told me I could still have it at the Haytt in Grapevine. I told him I was afraid to because of Lisa and Jay and they could make it even worse than it is. He assured me that they had to be professional.
Mike called me back 15 mins. after our first phone call to ask if Jay had called me.
I said No. He told me that he told Jay I was having it at the Hyatt in Grapevine and to call me.
I did not recieve a call form Jay. I did recieve one from Lisa 4 hours later. The first thing she said was “Which hotel are you changing to?”
I told her I would like to keep it at her hotel and that Mike had called Jay and told him that.
I felt like I gave her an explanation of why I needed to keep it at the same place.
She said I am sorry if you were upset yesterday with how the phone call was. I told her I didn’t appreciate the way I was treated and I just want some one to help me and not turn away my classmates. She said she would help me and to call her if I needed something.
About 10 days before the reunion I called to make an appt with Lisa to sit down and go over everything to make sure we were both on the same page. I got another lady , Victoria, that told me that Lisa was on vacation until after my reunion.
I was so shocked that she did not bother to call me and let me know that she had someone else taking care of this and not to worry.
I made an appt. with her. When I met with her she was very nice and helpful. I told her that I really appreciated her help and that I wished that she would have been the person that I dealt with form the beginning of all of this.
She made me feel like this was going to be a good reunion party. I was grateful for that.
The reunion did go well. The man that set the room up asked me if everything was set up right and told me that he could make any changes.
I really appreciated his help as well. I believe his name was Everette.
Those 2 people made a difference but they can’t take the hell Jay put me through.
Lisa truly needs alot more training for her job and Jay needs more training for his job and etiquitte.

I would appreciate very much a response to this letter.
Thank you,
Marie Gunderson

]]> By: Janice H. http://www.contact-the-ceo.com/blog/contact-hyatt-ceo-mark-hoplamazian/comment-page-1/#comment-86 Janice H. Fri, 26 Feb 2010 13:45:31 +0000 http://contact-the-ceo.com/blog/?p=57#comment-86 My name is Janice, I worked at the Hyatt Regency Hotel in Rochester, NY for 11 years. In October,it was nessary for me to leave because of stress related I let my Human Resource Director know that I would return when I felt better, he was ok with it. I thought I had a year to reclaim my job. Should I get a lawyer? My name is Janice, I worked at the Hyatt Regency Hotel in Rochester, NY for 11 years. In October,it was nessary for me to leave because of stress related I let my Human Resource Director know that I would return when I felt better, he was ok with it. I thought I had a year to reclaim my job. Should I get a lawyer?

]]> By: VERY SATISFIED CUSTOMER http://www.contact-the-ceo.com/blog/contact-hyatt-ceo-mark-hoplamazian/comment-page-1/#comment-67 VERY SATISFIED CUSTOMER Fri, 05 Feb 2010 02:09:06 +0000 http://contact-the-ceo.com/blog/?p=57#comment-67 If the owner of this website doesn't remove this experience, which I have asked them to, I want everyone to know that in the end, Hyatt Hotels Consumer Affairs contacted me and resolved my frustration and anger with my situation. I am happy that the Hyatt Hotels Consumer Affairs team actually cared about my issues and took the time to resolve this matter. If the owner of this website doesn’t remove this experience, which I have asked them to, I want everyone to know that in the end, Hyatt Hotels Consumer Affairs contacted me and resolved my frustration and anger with my situation. I am happy that the Hyatt Hotels Consumer Affairs team actually cared about my issues and took the time to resolve this matter.

]]> By: Hyatt Regency Unsatisfied Client http://www.contact-the-ceo.com/blog/contact-hyatt-ceo-mark-hoplamazian/comment-page-1/#comment-40 Hyatt Regency Unsatisfied Client Wed, 06 Jan 2010 14:39:04 +0000 http://contact-the-ceo.com/blog/?p=57#comment-40 No surprise that the Dallas Better Business Bureau decided to close this complaint as "Administratively Closed". This furthers the point that contacting the Better Business Bureau can be a waste of your time, if the company is NOT a BBB Member, because a company is under no obligation to do anything to resolve your issues with them. What I did discover is that if I had initially filed my complaint with the Chicago Better Business Bureau, they could have forced the Hyatt Regency into binding Arbitration. With this being said, do not ever file a complaint against a Hyatt Regency Hotel directly, file the complaint against the Hyatt Regency Hotel's headquarters at: BBB of Chicago & Northern Illinois (Chicago, IL) 330 N. Wabash, Ste. 2006 Chicago, IL 60611-7621 Phone: (312)832-0500 Fax: (312)832-9985 Email: info@chicago.bbb.org Web: http://www.chicago.bbb.org By filing your complaint against the corporate headquarters who oversee all of the smaller divisions of their company, you are increasing your chances of the BBB not just closing your case as "Administratively Closed". Administratively Closed goes on their BBB record in their favor. By filing against their headquarters in Chicago, you can force them to go to BINDING ARBITRATION which will COST THEM A BUNCH OF MONEY and time, as well as INCREASE YOUR CHANCES of success in a resolution. An arbitration will decide the outcome and even if you lose, you have won because you did to them what they did to you... cost them time and money. At this point, the Hyatt Regency Hotels has cost me about $900 and 3 hours of my time. The Hyatt Regency Headquarters is an accredited BBB member, and we encourage you to contact the Chicago BBB. No surprise that the Dallas Better Business Bureau decided to close this complaint as “Administratively Closed”. This furthers the point that contacting the Better Business Bureau can be a waste of your time, if the company is NOT a BBB Member, because a company is under no obligation to do anything to resolve your issues with them.

What I did discover is that if I had initially filed my complaint with the Chicago Better Business Bureau, they could have forced the Hyatt Regency into binding Arbitration. With this being said, do not ever file a complaint against a Hyatt Regency Hotel directly, file the complaint against the Hyatt Regency Hotel’s headquarters at:

BBB of Chicago & Northern Illinois
(Chicago, IL)
330 N. Wabash, Ste. 2006
Chicago, IL 60611-7621
Phone: (312)832-0500
Fax: (312)832-9985
Email: info@chicago.bbb.org
Web: http://www.chicago.bbb.org

By filing your complaint against the corporate headquarters who oversee all of the smaller divisions of their company, you are increasing your chances of the BBB not just closing your case as “Administratively Closed”. Administratively Closed goes on their BBB record in their favor. By filing against their headquarters in Chicago, you can force them to go to BINDING ARBITRATION which will COST THEM A BUNCH OF MONEY and time, as well as INCREASE YOUR CHANCES of success in a resolution. An arbitration will decide the outcome and even if you lose, you have won because you did to them what they did to you… cost them time and money. At this point, the Hyatt Regency Hotels has cost me about $900 and 3 hours of my time.

The Hyatt Regency Headquarters is an accredited BBB member, and we encourage you to contact the Chicago BBB.

]]> By: Better Business Bureau (Dallas) http://www.contact-the-ceo.com/blog/contact-hyatt-ceo-mark-hoplamazian/comment-page-1/#comment-39 Better Business Bureau (Dallas) Wed, 06 Jan 2010 14:30:55 +0000 http://contact-the-ceo.com/blog/?p=57#comment-39 Complaint ID#: 91131429 Business Name: Hyatt Regency Hotel The Better Business Bureau has received your Customer Response and has noted that you remain dissatisfied after the company's formal answer to your complaint. Our conciliatory attempt of having the two parties arrive at a mutually acceptable agreement to the dispute was not successful. Because the company is not an Accredited Business of the BBB, there are no other options available at this time to help bring about resolution between the parties. Because the issues remain disputed, we are closing the case under the heading of Administratively Closed. If you wish to pursue this matter further, you may pursue these options. 1. You may be able to sue in the Justice of the Peace county courts, commonly referred to as Small Claims court. You will need to determine the county in which the company is located and call the county seat for more information. Or, check one of the online search engines to see if your county has a web site, which may provide helpful information on how to file a suit. 2. You may consider hiring an attorney to assist you. If you do not have an attorney, you can call the Dallas Bar Association Referral Service at 214-220-7444 for assistance. 3. If the company requires a state license from a state agency, you may be able to file a complaint with that agency. If you do not know if a business requires a license, you can access the State of Texas web site State Agency link at http://www2.tsl.state.tx.us/trail/agencies.jsp to inquire. Complaint ID#: 91131429
Business Name: Hyatt Regency Hotel

The Better Business Bureau has received your Customer
Response and has noted that you remain dissatisfied after the company’s
formal answer to your complaint. Our conciliatory attempt of having
the two parties arrive at a mutually acceptable agreement to the
dispute was not successful. Because the company is not an Accredited
Business of the BBB, there are no other options available at this time
to help bring about resolution between the parties. Because the issues
remain disputed, we are closing the case under the heading of
Administratively Closed.

If you wish to pursue this matter
further, you may pursue these options.

1. You may be able to
sue in the Justice of the Peace county courts, commonly referred to as
Small Claims court. You will need to determine the county in which the
company is located and call the county seat for more information. Or,
check one of the online search engines to see if your county has a web
site, which may provide helpful information on how to file a suit.
2. You may consider hiring an attorney to assist you. If you
do not have an attorney, you can call the Dallas Bar Association
Referral Service at 214-220-7444 for assistance.

3. If the
company requires a state license from a state agency, you may be able
to file a complaint with that agency. If you do not know if a business
requires a license, you can access the State of Texas web site State
Agency link at http://www2.tsl.state.tx.us/trail/agencies.jsp to
inquire.

]]> By: Contact Hyatt Regency Hotels http://www.contact-the-ceo.com/blog/contact-hyatt-ceo-mark-hoplamazian/comment-page-1/#comment-34 Contact Hyatt Regency Hotels Thu, 31 Dec 2009 04:45:56 +0000 http://contact-the-ceo.com/blog/?p=57#comment-34 The response basically stated that they received my concerns, that they were not interested in doing anything to try to resolve my unhappiness, especially after I sat down for an HOUR and wrote a 1,505 word complaint about my issues. They also claim our stay was somehow "COMPLIMENTARY" which is complete BULLSHIT and I will be uploading a copy of the approximately $800 we paid to stay there. They DID NOT EVEN REFUND ONE PENNY. Mr. <a href="http://www.hyattmelange.com/index.php?dsp=story&sid=20" rel="nofollow">Ripton Melhado</a>'s response was only 142 words, with no REFUND attached. Btw, Mr. Melhado, I have my receipt for the "gift certificates" that you claim we paid for our stay, and everyone is going to see what JACKASSES the Hyatt Regency Executive Staff is. I am not encouraging any illegal and unethical behavior and you contact the Hyatt CEO at your own risk. Make sure you contact Hyatt Regency and post your complaint on here. The more you contact Hyatt Regency CEO and complain, the more people will see that piss poor customer service is not accceptable in the hotel industry. The response basically stated that they received my concerns, that they were not interested in doing anything to try to resolve my unhappiness, especially after I sat down for an HOUR and wrote a 1,505 word complaint about my issues. They also claim our stay was somehow “COMPLIMENTARY” which is complete BULLSHIT and I will be uploading a copy of the approximately $800 we paid to stay there.

They DID NOT EVEN REFUND ONE PENNY. Mr. Ripton Melhado’s response was only 142 words, with no REFUND attached. Btw, Mr. Melhado, I have my receipt for the “gift certificates” that you claim we paid for our stay, and everyone is going to see what JACKASSES the Hyatt Regency Executive Staff is. I am not encouraging any illegal and unethical behavior and you contact the Hyatt CEO at your own risk. Make sure you contact Hyatt Regency and post your complaint on here. The more you contact Hyatt Regency CEO and complain, the more people will see that piss poor customer service is not accceptable in the hotel industry.

]]> By: Ripton Melhado, Senior Executive Assistant Manager http://www.contact-the-ceo.com/blog/contact-hyatt-ceo-mark-hoplamazian/comment-page-1/#comment-37 Ripton Melhado, Senior Executive Assistant Manager Thu, 31 Dec 2009 04:15:34 +0000 http://contact-the-ceo.com/blog/?p=57#comment-37 Dear Mr. Unsatisfied Customer We received a copy of the note you sent to the Better Business Bureau. Thank you for your comments on your recent stay with us. Our guest feedback is a valuable tool assisting us identifying service and facility concerns. Mr. Unsatisfied Customer, I have shared your comments with the appropriate staff regarding the charge for parking and the Internet. Our policy is to provide guests with a refrigerator to our guests for medical reasons at no cost. We evaluate all comments from our guests to improve service. We pride ourselves in providing exceptional service to our guests and in your case we have clearly failed. We take comments from our guests very seriously and evaluate all comments from our guests to improve our service. My. Unsatisfied Customer, thank you again for taking the time to share your comments from your most recent stay with us. Sincerely, Riplon Melhado Senior Executive Assistant Manager Hyatt Regency Dallas Dear Mr. Unsatisfied Customer
We received a copy of the note you sent to the Better Business Bureau. Thank you for your comments on your recent stay with us. Our guest feedback is a valuable tool assisting us identifying service and facility concerns.

Mr. Unsatisfied Customer, I have shared your comments with the appropriate staff regarding the charge for parking and the Internet. Our policy is to provide guests with a refrigerator to our guests for medical reasons at no cost. We evaluate all comments from our guests to improve service.

We pride ourselves in providing exceptional service to our guests and in your case we have clearly failed. We take comments from our guests very seriously and evaluate all comments from our guests to improve our service.

My. Unsatisfied Customer, thank you again for taking the time to share your comments from your most recent stay with us.

Sincerely, Riplon Melhado
Senior Executive Assistant Manager
Hyatt Regency Dallas

]]> By: A Disappointed Client http://www.contact-the-ceo.com/blog/contact-hyatt-ceo-mark-hoplamazian/comment-page-1/#comment-24 A Disappointed Client Sat, 05 Dec 2009 23:55:18 +0000 http://contact-the-ceo.com/blog/?p=57#comment-24 Here is how the Hyatt Regency ruined my Dallas, Texas vacation. We decided to plan a trip to Dallas to check out the city because we were thinking about relocating to the area. We booked our travel arragements through a third party, who we have used several times before. The first two nights we were set to stay at the Hotel Lumen in Dallas. When we arrived to the Hotel Lumen, which is actually a Kimpton Hotel, it was a truely amazing experience. Upon entrance to the hotel, it radiated the essence of big city hotel with a personal feel. Each guest was treated as if they were of the utmost importance, and valued like a guest of honor. The Internet was free, which seems to be a common free ammenity these days of almost all hotels. The shower was amazing. It had 4 body jets built into the walls, reminding me of our lavish shower at home. Considering that I had recently gave up drinking alcohol, I was even tempted the first night to indulge in the complimentary wine hour from 5-6pm. They served beer, wine, and champagne. What the hell, I was on vacation, and it was FREE! After two amazing nights at the Hotel Lumen, it was time to head across Dallas to stay at the Hyatt Regency hotel. We were looking forward to it, I honestly hadn't the slightest idea about what it looked like, where it was, or what it would be like, but with the name Hyatt, it was going to be amazing... wasn't it? This is where the vacation tanks. We arrive in downtown Dallas to a hotel that gave the new Dallas Cowboy stadium a run for its money. It was probably the biggest hotel I had seen possibly in my lifetime. I was impressed by the sheer architecture of it. This meant it was sure to be better than the Hotel Lumen right? I mean bigger is better right? After all, this is Texas. If you can't see the entrance because you have to drive what feels like a half-mile around the building, it's a sign. After driving around the building and trying to finding the entrance, it reminded me of an assembly line. There was at least 4 valet parking attendants that I could see, who knows how many more were getting vehicles, attending to the stream of steady cars pulling up. I dropped my wife off to check in. As she returned to the car, I could see from the look on her face that something was not right. She got in and told me it was $20 per day to use the valet. I was like okay, so where can we park for free? She said they told her there was no place to park for free, but we could park in one of the downtown city lots for $10 each time. So if we left the city lot once, it was going to cost us as much as the valet. Fine, we will just do the valet and lose the $60 we were hoping to save to spend on Christmas presents for our family, since I hadn't worked in five weeks. I am sure Mark Hoplamazian needed the money more than our son or Christmas' gifts right? I mean he does have to pay for his 7,544 square foot downtown Chicago home somehow. So seriously, what else could happen. No sooner did we get into our room to find that the view was definitely a sight to see, but not nearly worth the $1,000 we were closing in on spending for 3 nights at this place. The entertainment center was sporting a bulky ass box TV that was facing the opposite direction of the bed. Really, I had to sit in a wooden chair to face the TV in the correct direction. It turned towards the bed enough to make it seem like it was fine, but I guess we didn't come all the way to Dallas to watch TV did we? Did I mention the Hotel Lumen had a FLAT SCREEN TV mounted on the wall direcltly in front of the bed? It did. The Hyatt Regency Hotel was just another shining example of the disconnect between corporate America and the average hardworking American family. I powered up my laptop to hop on the Internet to check for some jobs in the area, to see if Dallas was a place really worth relocating too. A stupid screen from the Hyatt Hotel pops up and tells me I am going to have to pay between $30-$40 for 3 days of the Internet. I couldn't believe I just had to waste $100 of money that I really didn't have to spend on things that every other hotel in America pretty much gives you for FREE. I decided to post this blog entry about my experience with the Hyatt Regency so that other hardworking American families that decide to pay a visit to Dallas, TX would know where to and where not to stay. The Hyatt Regency was the perfect example of why America is in the position it is in today. Wasn't my $750ish plus taxes, and whatever other fees I am sure they will try to sneak in or tell me I don't have a choice but to pay, enough to cover the cost of my rental car to stay and my hour a day of Internet usage? It cost me $25 a day to rent the car and more than $20 a day to park the car, since it is customary to tip the valet parking attendents. If Hyatt Regency wants to discuss how they can make up for this gut-wrenching experience that we incurred by staying at their hotel a few weeks before Christmas, they will have more than an opportunity to resolve this once they receive my Better Business Bureau complaint. I haven't filed a Better Business Bureau complaint in close to a decade, so I am unsure if they will care. I'm pretty sure they will choose to keep the $100 rather than try to satisfy our disgust at this point. We willl just have to wait and see. I could have stayed at a small chain hotel for three nights for about the cost of the valet parking and internet, and saved almost $700. I will post another entry if there becomes other news to report. I forgot to mention the Hotel Lumen had a refridgerator in the room, the Hyatt did not. However, the Hyatt had two bottles of WARM water in our room for sales for $4.50 each if we were thirsty. I think the Hyatt ripped us off for enough money today, they can keep their bottles of piss warm water. When you are in a city from out of town, a refrigerator is definitely important so you can keep leftovers, your own drinks that don't cost $4.50, and diabetic supplies in. OUCH, I guess Hyatt's CEO doesn't have diabetes. As a foot note, I checked out their website and if the valet and Internet fees were listed, they were listed where I could find them. However, I did not see anything mentioning that there was no free parking anywhere close to the hotel, something that obviously would deter many potential customers, if they knew their vehicles had to pay for a room as well. Lastly I took a photo to show how a small refrigerator has room to fit next to the TV. 1,200ish rooms at the Hyatt, one night at half full: $150,000 in sales. Cost of small refrigerators in every room: no more than about $75,000. Exceeding guest's experiences, PRICELESS. Of course we ended up checking out, and I will show you the receipt. We got charged Valet parking, and it did NOT include sales tax, which was charged when we checked out. We were also charged sales tax on the Internet fees. I am pretty sure the sign at the valet parking didn't mention anything about sales tax, I could be wrong, but I already knew they would sneak in a hidden fee somewhere. Didn't I say that earlier? The business center was going to cost us about $6 to print one black and white coupon for dinner. We had to email it to FedEx-Kinko's and drive across town to pick it up. Honestly, staying at the Hyatt Regency was a pretty much disgusting experience for us. We have travelled all across the Globe and the stay at the Hyatt Regency ranks in the bottom two. The only other experience that was worse was staying in the Bahamas at a Breezes resort. That is a whole other story for another day. It was my honeymoon, and they ended up giving us 5 free nights at another resort in Jamaica. We are loyal to that company because the one horrible experience was quickly forgotten with the stay at the nicer resort. Instead of calling it the Hyatt Regency, they should call it the <a href="http://www.ripoffreport.com/resorts/hyatt-vacation-club/hyatt-vacation-club-fraudulen-75834.htm" rel="nofollow">Hyatt Rip-Off</a>. Here is how the Hyatt Regency ruined my Dallas, Texas vacation. We decided to plan a trip to Dallas to check out the city because we were thinking about relocating to the area. We booked our travel arragements through a third party, who we have used several times before. The first two nights we were set to stay at the Hotel Lumen in Dallas. When we arrived to the Hotel Lumen, which is actually a Kimpton Hotel, it was a truely amazing experience. Upon entrance to the hotel, it radiated the essence of big city hotel with a personal feel. Each guest was treated as if they were of the utmost importance, and valued like a guest of honor. The Internet was free, which seems to be a common free ammenity these days of almost all hotels. The shower was amazing. It had 4 body jets built into the walls, reminding me of our lavish shower at home. Considering that I had recently gave up drinking alcohol, I was even tempted the first night to indulge in the complimentary wine hour from 5-6pm. They served beer, wine, and champagne. What the hell, I was on vacation, and it was FREE! After two amazing nights at the Hotel Lumen, it was time to head across Dallas to stay at the Hyatt Regency hotel. We were looking forward to it, I honestly hadn’t the slightest idea about what it looked like, where it was, or what it would be like, but with the name Hyatt, it was going to be amazing… wasn’t it?

This is where the vacation tanks. We arrive in downtown Dallas to a hotel that gave the new Dallas Cowboy stadium a run for its money. It was probably the biggest hotel I had seen possibly in my lifetime. I was impressed by the sheer architecture of it. This meant it was sure to be better than the Hotel Lumen right? I mean bigger is better right? After all, this is Texas. If you can’t see the entrance because you have to drive what feels like a half-mile around the building, it’s a sign. After driving around the building and trying to finding the entrance, it reminded me of an assembly line. There was at least 4 valet parking attendants that I could see, who knows how many more were getting vehicles, attending to the stream of steady cars pulling up. I dropped my wife off to check in. As she returned to the car, I could see from the look on her face that something was not right. She got in and told me it was $20 per day to use the valet. I was like okay, so where can we park for free? She said they told her there was no place to park for free, but we could park in one of the downtown city lots for $10 each time. So if we left the city lot once, it was going to cost us as much as the valet. Fine, we will just do the valet and lose the $60 we were hoping to save to spend on Christmas presents for our family, since I hadn’t worked in five weeks. I am sure Mark Hoplamazian needed the money more than our son or Christmas’ gifts right? I mean he does have to pay for his 7,544 square foot downtown Chicago home somehow.

So seriously, what else could happen. No sooner did we get into our room to find that the view was definitely a sight to see, but not nearly worth the $1,000 we were closing in on spending for 3 nights at this place. The entertainment center was sporting a bulky ass box TV that was facing the opposite direction of the bed. Really, I had to sit in a wooden chair to face the TV in the correct direction. It turned towards the bed enough to make it seem like it was fine, but I guess we didn’t come all the way to Dallas to watch TV did we? Did I mention the Hotel Lumen had a FLAT SCREEN TV mounted on the wall direcltly in front of the bed? It did. The Hyatt Regency Hotel was just another shining example of the disconnect between corporate America and the average hardworking American family. I powered up my laptop to hop on the Internet to check for some jobs in the area, to see if Dallas was a place really worth relocating too. A stupid screen from the Hyatt Hotel pops up and tells me I am going to have to pay between $30-$40 for 3 days of the Internet. I couldn’t believe I just had to waste $100 of money that I really didn’t have to spend on things that every other hotel in America pretty much gives you for FREE. I decided to post this blog entry about my experience with the Hyatt Regency so that other hardworking American families that decide to pay a visit to Dallas, TX would know where to and where not to stay. The Hyatt Regency was the perfect example of why America is in the position it is in today. Wasn’t my $750ish plus taxes, and whatever other fees I am sure they will try to sneak in or tell me I don’t have a choice but to pay, enough to cover the cost of my rental car to stay and my hour a day of Internet usage? It cost me $25 a day to rent the car and more than $20 a day to park the car, since it is customary to tip the valet parking attendents. If Hyatt Regency wants to discuss how they can make up for this gut-wrenching experience that we incurred by staying at their hotel a few weeks before Christmas, they will have more than an opportunity to resolve this once they receive my Better Business Bureau complaint. I haven’t filed a Better Business Bureau complaint in close to a decade, so I am unsure if they will care. I’m pretty sure they will choose to keep the $100 rather than try to satisfy our disgust at this point. We willl just have to wait and see. I could have stayed at a small chain hotel for three nights for about the cost of the valet parking and internet, and saved almost $700. I will post another entry if there becomes other news to report.

I forgot to mention the Hotel Lumen had a refridgerator in the room, the Hyatt did not. However, the Hyatt had two bottles of WARM water in our room for sales for $4.50 each if we were thirsty. I think the Hyatt ripped us off for enough money today, they can keep their bottles of piss warm water. When you are in a city from out of town, a refrigerator is definitely important so you can keep leftovers, your own drinks that don’t cost $4.50, and diabetic supplies in. OUCH, I guess Hyatt’s CEO doesn’t have diabetes.

As a foot note, I checked out their website and if the valet and Internet fees were listed, they were listed where I could find them. However, I did not see anything mentioning that there was no free parking anywhere close to the hotel, something that obviously would deter many potential customers, if they knew their vehicles had to pay for a room as well.

Lastly I took a photo to show how a small refrigerator has room to fit next to the TV. 1,200ish rooms at the Hyatt, one night at half full: $150,000 in sales. Cost of small refrigerators in every room: no more than about $75,000. Exceeding guest’s experiences, PRICELESS.

Of course we ended up checking out, and I will show you the receipt. We got charged Valet parking, and it did NOT include sales tax, which was charged when we checked out. We were also charged sales tax on the Internet fees. I am pretty sure the sign at the valet parking didn’t mention anything about sales tax, I could be wrong, but I already knew they would sneak in a hidden fee somewhere. Didn’t I say that earlier? The business center was going to cost us about $6 to print one black and white coupon for dinner. We had to email it to FedEx-Kinko’s and drive across town to pick it up. Honestly, staying at the Hyatt Regency was a pretty much disgusting experience for us. We have travelled all across the Globe and the stay at the Hyatt Regency ranks in the bottom two. The only other experience that was worse was staying in the Bahamas at a Breezes resort. That is a whole other story for another day. It was my honeymoon, and they ended up giving us 5 free nights at another resort in Jamaica. We are loyal to that company because the one horrible experience was quickly forgotten with the stay at the nicer resort. Instead of calling it the Hyatt Regency, they should call it the Hyatt Rip-Off.

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