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1. teddi Says:
   July 26th, 2010 at 3:31 pm

   I was sooo happy with my blackberry curve 8330 until the charger port (a known problem) went south. I paid 49.95 and was sent a BB8530 little did I know the problem I was going to have with the browser and trying to get someone to fix it and finally being told it is not fixable “it is what is”. Verizon supports the 8530 and does not have the browser problem. Do I just need to go to Verizon, do you even care.

2. Customer Says:
   July 12th, 2010 at 4:39 am

   After filing THREE of the more 30,000 BBB complaints against your company, I want everyone to know what a liar and poor excuse for an employee Jason Debraux is. I mean I actually commended him in being one of the HONEST employees that Sprint has and after promising me something like the new EVO phone, I find it awfully convenient that he doesn’t remember that conversation now, Jason Debraux is equally as responsible for his share of those more than 30,000 lost accounts because of his failure to ‘do the right thing’ and honor his committments he makes to the clients. I should have known after your employees lied to us and put us on hold for 97 minutes, Jason Debraux would follow in the same shoes and not “ACCURATELY” notate what he told us he would do to resolve the situation. I guess that is why you guys don’t want to communicate with the customer through e-mail? Because then you would actually have to honor what you tell people?

3. John Crowdis (Contact Nextel... CEO Instead) Says:
   May 4th, 2010 at 2:14 am

   Dear BBB Complaint #31,456 we are prepared to offer you an insulting 15% off your bill which we had already originally promised you and renigged on like all the other things we promised. If we could screw another customer out of $50,000 we certainally are not going to do anything worth while to help you resolve this. There are also more than 31,000 other people we have fucked over and if you think your business matters to us, you obviously didn’t already read about what a shitty company we run. We don’t compensate or care if our managers wasted 97 minutes of your time, nor are we going to look into who did it.

   Thanks for letting me waste more of your time. If you don’t like my answer, Contact Nextel’s Dan Hesse directly. In fact the more people who contact Nextel (CEO) directly, the LESS BBB Complaints we will have!!! Why do you think we have FOUR times the number of BBB complaints as AT&T? Because Sprint REALLY SUCKS.

   -John Crowdis (Sprint Nextel Executive Relations Team)
   NOTE: This was a recap summary of the impression of the conversation between the customer and John Crowdis, because John Crowdis did not want to state his official position in an e-mail.

4. BBB Complaint #31,456 Says:
   April 30th, 2010 at 11:15 pm

   HMMMMMMMMMMMMMMMMMMMMMMMMM I honestly don’t even remember what my BBB complaint said, but I am sure it was extremely incomplete and pales in comparison to what Sprint/Nextel employees have done to me and my account
   over the last 12 months. Your company’s employees particularly the one who had me on hold for 97 minutes INTENTIONALLY until I hung up have pushed EVERY LAST BUTTON of my patience with Sprint/Nextel. The lies that we were promised about what my wife could get and when she tried to get it the offer was recanted despite verification, the fact that I potentially lost $10,000 in revenue when my second line was cancelled, the fact that my plan was changed without my consent and then FINALLY the employee who said she was going to do a single thing to help me because at the end of the day she was going home and it didn’t matter to her. WOW. An apology at this point is WORTHLESS.

   Do you know that I make about $250 an HOUR doing what I do for a living? The fact that your company wasted more than 2 hours of my time, hits a nerve like no other. TIME IS THE MOST VALUABLE THING IN MY LIFE and your employees don’t care that they have wasted PLENTY OF IT, further covering their tracks every step of the way, so they cannot be punished for it like
   the SUPERVISOR who put me on hold for 97 minutes (and it would have been 970 minutes if I hadnt hung up) but didn’t notate the account obviously because then you would have found out who she was.

   At this point in time, the amount of STRESS, FINANCIAL HARM, and UNDUE BURDEN Sprint/Nextel has caused our companies and us is pretty unbelievable, I sincerely doubt, especially after dealing with the ‘retention’ departments that Sprint/Nextel is going to really do anything that will begin to compensate us for the troubles over the last year.

   At this point in time, what I see is a FAIR RESOLUTION is probably nowhere even close to the INSULTING figures that I was offered the other day. Believe me $10 a month off my bill PLUS the 15% off that I got an email saying I was NOT eligible for is insulting after the amount of time that I have wasted on this. I am straight forward and to the point, and have a tattoo on my forearm of an HOURGLASS so when my VALUABLE TIME gets wasted, I take it VERY VERY PERSONALLY.

   I have no problems at this point considering what you might want to do to rectify this, but the VERY LAST thing you want to do at this point is WASTE MORE OF MY TIME. And EXCUSE ME for having to VENT my frustrations about your ________ employees to you because having had MANY MANY employees over the last 8 years, I know how DAMAGING they can be from a customer relations stand point.

   Do you want me to throw on the table the ONLY solution that I feel is reasonable, and then you can either accept it or reject it and then I can go find my other provider or continue with your company’s service, or do you want to throw your ABSOLUTE BEST OFFER on the table and let me accept it or tell you to ______ Off? Like I said, we are beyond apologies at this point, we are down to STRICTLY BUSINESS.

5. John Crowdis Says:
   April 30th, 2010 at 11:13 pm

   Dear Mr. BBB Complaint #31,456:

   Your recent BBB inquiry was received by the Sprint Executive & Regulatory Services
   Department, and I have been asked to speak with you regarding your concerns. Please
   accept my apology for any inconvenience you may have experienced.

   I look forward to the opportunity to speak with you. Please contact me toll-free at
   1-866-727-0665, Monday through Friday, between 7 a.m. and 4 p.m., Central Time.
   Please reference case 1794914 at the time of your call.

   Sincerely,

   John Crowdis
   Executive Services VIP Analyst

6. Sprint Nextel's 31,456 UNSATISFIED Client Says:
   April 26th, 2010 at 12:29 am

   I joined Nextel nearly 7 years ago, prior to Sprint taking over. It has been one amazingly painful process. They have followed in the footsteps of every other major corporation in America and shown me exactly why big companies have fallen apart at the seams. I will get to the details a minute, but for now lets look at the big picture. Right now as I am typing this, I am still on hold and have been on hold for more than 60 minutes. I called in and they refused to discuss my account with me even after verifying specific details such as the bill amount down to the penny. She told me to take my identification and go to a Sprint store if I wanted customer service. I told her, if I go into any store it was NOT going to be a Sprint Nextel store and I would be getting customer service from ANOTHER company. That other company definitely won’t be AT&T laugh out loud. So why am I on hold to begin with? Well, let’s go back about 2 years when I wanted to change my account from a business account to a personal account. The Sprint Nextel employee decided to NOT tell me that by doing so I would LOSE my second business line. After more than a week of making the change, I found out that my second business line no longer existed and that customers calling my company were getting the infamous DO-DO-DO this phone number is no longer in service. Each phone call to my company is potentially $2,000-$3,000 in income, and I had lost an entire week of phone calls. BASTARDS. I called irrate and they apologized even though they didn’t really give a shit and finally gave me like 20% off my bill for the inconvenience, and a credit on my account that was NOTHING compared to the lost revenue I incurred.

   Flash forward. About 6 months ago, my wife wanted to upgrade her line (this account had 3 phone lines tied to it) to a plan that had everything. She called Sprint Nextel customer service, who made her an offer she couldn’t refuse, so she said she would talk it over with me, the account holder, and get back to them. I told her that sounded good and she called back to accept the offer. What happened? What do you think happened? Sprint Nextel customer service told her that the employee she talked to was NOT AUTHORIZED to give her the offer they made and that they would NOT honor what she was told. We complained and complained to Sprint Nextel corporate office (who we recommend you not contact and send your CERTIFIED LETTERS WITH RETURN RECEIPT REQUESTED directly to Sprint Nextel’s CEO Dan Hesse, whose address and headquarters is listed above). The corporate office didn’t give a rats ass that we were promised something and so my wife took her telephone line to T-Mobile. Oh, the story only gets better. So, several months go by. I finally get a bill for more than $300 on my account and was curious how much of that bill was because I had been in Canada and was calling Canada. To my surprise, the bill was not that much because of Canada, it was that much because another ROGUE employee CHANGED my main line plan to the plan my wife had requested BUT NEVER got since she took her line to another company. For nearly SIX MONTHS my phone line plan was CHANGED from $59 a month to $99 a month WITHOUT my consent or authorization. Are you kidding me? NO, I am not kidding you. Once again employees made unauthorized changes to our account without notifying us of it. Then in their notes on the account, they LIED and say my wife AUTHORIZED the change. REALLY? You couldn’t have thought of a better lie because my PHONE WAS NOT EVEN CAPABLE of using HALF of the stuff the plan covered. My phone was a based model i355 and if you Google Nextel i355 you will see what a piece of shit it is and that it is NOT capable of using that plan.

   SPRINT NEXTEL SPECIALIST NAME: Jeremy Cloninger

   Now after them refusing to compensate me because they said they already did when they SCREWED MY PLANS UP, they corrected my plan and fixed the billing to go back to what it was. Sigh. The story only gets better. My piece of crap phone keeps dying. The phone powers off and powers off and thats with a FULLY charged battery. I go into a Sprint Nextel store and after it was supposed to be open @ 9AM, the non-caring employee finally showed up about 9:20 AM ONLY to tell me a new battery would be $50 which is more than the piece of crap phone is worth. So they told me they would also give me 15% off my bill and $10 off a month because of all the problems I have had over the years to keep my happy while I waited to get the NEW HTC EVO phone that is similar to the iPhone that comes out in the summer, BUT he had to RENEW my CONTRACT, I told him that wasn’t going to fly and he could keep his discounts. I then received an email saying I would not get the 15% even if I did renew my contract.

   SPRINT NEXTEL SPECIALIST NAME: Jason DeBraux

   We have received your request to participate in the discount program
   through All Credit Union Employees. We are unable to process your
   request through your employer because your account is set up as a
   corporate account. Please contact your employer for further
   information.

   So at this point, I finally called back to tell them I wanted a new phone and now I have been on hold for 97 minutes. I hung up and called back to tell them they can explain to Sprint Nextels CEO Dan Hesse why they chose to go this route and intentially put me on hold for 97 minutes until I hung up, filed a BBB complaint, and posted this blog entry. The new employee said she DIDNT CARE that Jason NEVER offered me an EVO phone that at the end of the day my problems ain’t got nothing to do with her and hung up on me.

   Well Dan Hesse CEO of Sprint Nextel, may your company lose those 31,456 customers and then some.

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