Just another WordPress weblog

26 Responses

1. niki Says:
   January 23rd, 2013 at 5:03 pm

   Sprint is not the company i thought it was. PERIOD. I just got phones
   in December. I bought the phones off craigslist. I took them to the
   store and asked how how much to activate them? I was told that I only
   had to pay a security deposit of $100 for each phone. Got them on.
   GREAT! NOT!!!!!!!! I paid $200 before I even signed up. Got the Bill
   $289 for a plan that I was told would cost no more than $165.LIES!!!!
   So they charge $5 to have a spending limit. Unless you do automatic
   bill pay that is. But of course I found that out after being on the
   phone for 30 minutes that even if my bill is below the spending limit
   they will still cut it off. Like why do I have to pay a charge for a
   spending limit if it doesn’t mean anything. So we are going to charge
   you for having a spending limit but even if you’re under it we will
   cut you off. So I payed $209 on the $289 bill, thinking that I would
   be safe because it left only a $70 balance and that was under the
   spending limit. NOT!!!!! They said my service was scheduled to be
   interrupted in 48 hrs. So lets sum it up….in LESS than 30 DAYS I
   was charged $489 by sprint. $489 and the anytime minutes on the bill
   still say ZERO! No overages, no downloads, none of that. These were
   activation charges, fees, and prorated charges. I pay all of what they
   asked except for $70 and sprint reps tell me my service will be cut
   off even though I am $230 away from the spending limit that I am being
   charged $5 monthly for….WHAT A WAY TO MAKE A CUSTOMER FEEL GOOD!!!!!
   #GREATJOB. So then the rep tells me that I can make a payment
   arrangement so that they won’t cut the phone off. GEE THANKS!!!!
   THANKS BUNCHES!!!!! So then I ask since it was LESS THAN 30 DAYS since
   we got the service could I cut it off. NO. they changed it to 14 days
   and of course that time has passed. Of course there is a “early
   termination fee” which is equal to about 2 months of service. We have
   2 phones so $700 total. Yep that’s about 4 months of service. So I
   then inquired about suspending the service. Of course you can’t do
   that until you have had the service for at least 90 days….Which we
   haven’t had. So then I inquired about changing the plan because
   obviously it is going to be more expensive then what the sales rep
   told us. I was then told that because we have SMARTPHONES the only
   other plan that I would be able to get is actually EVEN MORE than the
   one that we are currently using. So basically we roped into a contract
   under false pretenses and there is nothing that can be done about it.
   I have to put up with the Lying sales rep that told me that I only had
   to pay $200 to activate 2 phones for a bill that is not supposed to be
   more than $165 per month…run around customer service that does not
   have the authority to do anything but make payment arrangements. I am
   so sorry that I did not find these sites and reviews BEFORE I got the
   service, because I surely would not have signed up for this. Not at
   all. I saw all the reviews for “Award Winning” customer service.I only
   found this sight when I was looking for the Corporate Office contact
   info.AFTER I WAS ALREADY ANNOYED from being on the phone for an hour
   with no acceptable resolution to me. In my opinion this is NOT award
   winning customer service….I feel like I have been Hoodwinked into a
   lousy contract and it will ultimately $1000 to get a new provider
   unless I want to ruin my credit. This is the ONLY thing that I have
   had in my name ever. Unless I have $770 on hand I’m short. Which means
   that I would have had to spend $1259.00 to have had 2 sprint phones
   for ONE month.This doesn’t even include the price that I payed for the
   phones. Then will still have to see about getting another phone with
   another carrier and how much they will charge. AWARD WINNING? I THINK
   NOT!! How can you have policies that don’t benefit the customer. What
   happened to the customer is always right. I am assuming that whoever
   they surveyed for those results must have been paid. There is NO WAY
   with all of the reviews that I am finding that sprint could actually
   considered consumer friendly…furthermore have award worthy anything.
   I wish I had just went with my first instinct and walked on by. These
   are some websites that popped up that have numerous complaints about
   phones,services, and customer service. I don’t know which people were
   surveyed but it was not any of us. The way I feel about this company
   right now I would not recommend it to ANYONE! I would tell them DO NOT
   use this service!!!! Their customer service and policies really suck.
   I don’t even want a cell phone anymore, I hate this phone now. I wish
   I never got it and now am forced to spend my money at a company that I
   am totally unhappy with for the next 2 years. I am SO SORRY that I
   ever signed up for this service! I think that I’m going to post this
   letter on some websites now.

   A VERY UNHAPPY *NEW* SPRINT CUSTOMER

   Nikaiya Adams

   http://www.contact-the-ceo.com/blog/contact-sprint-nextel-ceo-dan-hesse/

   http://ecorporateoffices.com/SprintNextel-605?sent=1&page=27
   http://consumerist.com/2007/02/27/sprint-ceos-phone-number-and-25-other-sprint-execs/
   http://www.corporateofficeheadquarters.com/2011/10/sprint-corporate-office-headquarters.html

2. Theodore Gomez - Lansing Michigan Electrical Contractor Says:
   October 26th, 2012 at 9:13 pm

   I have an electrical contracting business in Lansing, Michigan and my complaints are much the same as all the others here on Google. You CANNOT TALK TO ANYONE ON THE PHONE OR AT THE CORPORATE STORES THAT CAN HELP YOU. On the phone you get transferred to 6 different people and they are mostly all idiots.

   Sprint and my suck ass Motorola phone have cost me thousands of dollars with customers and not getting emails and texts ontime.

   Sprint is charging for a service that they cannot deliver and it is totally inadequate. I will try Verizon, but on the whole i think these corporate monsters are all the same. They are just interestiung in raping the public and doing very little to satisfy our complaints. They are not keeping up with a changing fast pace technical planet.

3. Seheera Kennedy Says:
   October 1st, 2012 at 4:08 am

   I’ve been with Sprint since 2003. today I called customer service to inquire about my monthly rate/bill. I currently pay 208.00 monthly for my everything data family plan. I was calling to see if there was anything Sprint could do to lower my bill because it’s very expensive and very difficult to keep up with the bill from time to time. After speaking to 4 people and being on the phone for over 45 minutes holding continuously just to be shut down by all the reps,team leader, and supervisor. They all stated there was nothing they could do for me. I find that hard to believe. There’s nothing Sprint does to retain their customers? I consider myself a valuable customer. I am very happy with my services and would have never considered going to a competitor until today. At this point I don’t feel like a valued customer. I wasn’t asking for much. I was just hoping that maybe a discount or a reoccurring credit could be applied to my account for a few months to help me out a little. I don’t think that’s too much to ask

4. David Says:
   September 27th, 2012 at 7:20 am

   September 26, 2012

   Mr. Dan Hesse
   Chief Executive Officer
   Sprint Nextel Corporation
   5208 Belleview Ave
   Kansas City, Missouri 64112

   Dear Sir,

   I have been a Sprint customer since January 11, 2000. I believe the date was September 8, 2012 when I ordered a new phone on-line to trade in my old dinosaur that I had purchased in a Sprint Store. I received the new phone about a week later and had problems activating and went to a Sprint store where I got frustrated after waiting about 45 minutes and left. Later that day I went to Best Buy and left after ½ hour. After leaving the gym later that evening I went back to Best Buy where eventually an Associate worked and worked only to tell me he could not connect my phone to my Bluetooth because there were probably too many Bluetooth’s in the store. The next day I went back to the Sprint Store where I spent another hour only too be told by the technician that he could not connect the phone and the Bluetooth. I left the phone and went home. Several days later the tech dropped off the phone on his way home and told me the phone was defective. He had ordered a new phone for me and I would be notified when it arrived.

   The Bluetooth is especially important to me because I live in California and I only use the mobile phone when I am mobile. At home I use my Skype phone because I am a disabled Vet and live on a very tight budget. Because I am one of 850,000 waiting for my many years of compensation. I called Customer Service and at first was told I would receive $15.00 credit and then there was a voice mail message saying that had been increased to $21.00. Mr. Hesse, that sucks!

   On Monday September 24, 2012 I noticed the phone had not rung so I used my Skype phone and called my mobile phone and it did not ring. I checked the phone and there were 12 voice messages. One of the messages notified me that my phone was ready for pick up. I went into the Sprint store where the tech was having problems activating the new phone and I heard that Iphone 4 was also available for free. On that day I spent 2 ½ hours in the Sprint store because I informed the tech that I was having to many problems with the model that I had ordered and wanted the Iphone 4. We discussed the 14 days and agreed that I had not been able to use the phone and had not received the phone on September 8, 2012. We called Customer Service and was told by the representative to go ahead and make the trade right there in the store. He told the tech to call Customer Care and Account Service where we talked to three Associates for 1 ½ hours. While the tech was talking and being put on hold I stepped away and dialed *2. I noticed the Tech was waiting on another customer so I walked back to him and ask what was going on with the exchange and he told me he had been hung up on by the person he was talking too. I told him that I was on hold with *2 for ½ hour waiting for a supervisor and he said that no one would answer and that he had anticipated that the person he had been talking too was going too do the same to him. I left your store thinking I would discontinue doing business with your company whatever the cost too me.

   Since that time, I have called Customer Service and spent hours on the phone much of that time on hold. I have been told I would be called in two hours once and in forty-eight hours on another occasion. I have not been contacted by anyone within your company. My father always told me that “if your word is no good, you are no good”. I have been told the exchange was ok, hung up on, and promised return calls. Last night (September 25, 2012) I went to the gym and upon leaving I took my phone out from my fanny pack too see that it is as dead as a door nail.

   Mr. Hesse, I am pissed and want to be called by someone from your office ASAP. I am not going back into your store because your employee Julius (Brentwood, California) has gone over and above “the call of duty” in his effort to assist me.

   I did not have a four day trial, never mind fourteen day trial. I deserve the Iphone 4 and six months of free service for the bullshit I have experienced.

   Sincerely,

   David M. Anderson
   betterbytheminute@yahoo.com
   650-544-5153

   cc: Paget L Alves, Chief Sales Officer

5. Raquel Hernandez Says:
   September 25th, 2012 at 9:15 am

   Right now I ma ready to write another letter to Sprint, because an Executive Analysis by the Name of Tayron Handon has my case and afte I have called him few times and not giving me what I want, I hang up the phone on him and I told him I was going to write another letter to the main office, and do you know what he did to me, he removed the employee discount and for the past few week I been getting email from Sprint that if I don’t renew the employee discount SPrint will is not going to give me the employee discount. I called my son that he also have Sprint and he told me that he has not got any email telling him about the employee verification.

6. tom dashiell Says:
   September 24th, 2012 at 6:28 am

   I’ve been with Sprint since 1998. I was receiving great service until i renewed my agreement in June 2012 & bought 2 EVO LTE’s. In July they removed a business discount i wasn’t entitled to. I agree. Now they won’t offer me anything to get my bill back to where it was in June. Nothing. I contacted my ATTY Gen., no luck. I talked to Dan’s Office, The Executive Team, Retention, no luck. I even have them willing to buy back my phones to avoid ETF. They refuse to offer anything to lower my bill. They call & act like they will offer something, in the end they say sorry i can’t offer you anything. Poor business practice.

7. Thomas Shea Says:
   August 31st, 2012 at 6:20 am

   Hello,
   I have a very serious concern which i am willing to go into arbitration with to keep from media. I have a Three Hundred Million Dollar Federal Lawsuit naming Sprint. Please give me a reasonable response to someone able to converse on proper terms.
   Thanks

8. Alexia Says:
   August 29th, 2012 at 5:12 pm

   I have been a customer with Sprint for 9 years. I am about to file a complain with the AG office in both NY and MA. I have had horrific service for the last 6 months and they sent to me a gadget called ‘airave’ to improve my signal quality. What a joke..I have requested at least 6 times and have given them and address to send to me a return kit so I can return the darn thing so that they can stop charging me – to this date I have yet to receive the return label and the charges remain on my bill. I offered to bring the stupid gadget to the local Sprint store – no they will not accept such a gesture. I have spent over 16 hours on the phone discussing outrageous billing issues, lack of ethics in honoring their verbal commitments – you never see a written contract of what the customer service reps tell you or promise you. I am fed up and the only reason I am still with them after 9years is that once in a while there has been a kind professional soul at Sprint that makes the difference. They are less and less od them. I could have gone to Verizon back in April – they had a great deal. A kind rep at that time convinced me to saty after promising that my issues would be addressed and that I would be given appropriate credits, get the return label for tha airave, etc. Needless to say, after some credits to outrageous billing charges I have yet to receive the return kit for which they are still billing me and have refused to further adjust my bill for all thr aggrevation and hours I have spent to request the return label as well to discuss service quality issues etc. A

9. Billy Plooben Says:
   August 19th, 2012 at 12:44 am

   If you would like to send more complaints directly to Dan Hesse. If you email him, you mostly get ignored but occasionally you will be contacted back by one of his assistants, Joan E. She will also give you the run around and not give you the answer that you intially will need to get good service, but I am in the middle of a fight right now too for all the same complaints listed on this site

10. Robert J. Solis Says:
    August 7th, 2012 at 11:06 am

    All i need is,the names of the top 5 upper managers to file a complaint.I have been with sprint for 10years and i just want to tell them,i am fied up with them and if they want for me to stay with them help me get a up-grade for a new pone,i-phone. I want for they to send me the totaly amount i have paid to SPRINT SINCE I STARTED WITH THEM, 2004.

11. JIM RIVERA Says:
    July 8th, 2012 at 1:29 pm

    SPRINT IS TRULY UNBELIVABLY. CRAPPY. IM SURE I HAVE THE SAME PROBLEM AS ALOT OF OTHER SPRINT CUSTOMERS. IM ON MY THIRD HTC EVO 3D. ALL HAVE BEEN DEFECTIVE SINCE I SIGHNED A CONTRACT WITH SPRINT. THE SITUATION IS WHEN I NOTICED MY FIRST PHONE WAS DEFECTIVE I WANTED TO GET A DIFFERENT PHONE BUT COULD NOT I WAS FORCED TO WAIT FOR A REPLACEMENT SAME MODEL. LONG STORY SHORT BY WAITING FOR THE REPLACEMENT THE SO CALLED 14 DAY OPTION OF EXCHANGEING PHONES HAD EXPIRED. GO FIGURE RIGHT. THEN THE SECOND WAS DEFECTIVE. HAD TO REPEAT THE WHOLE PROCESS. AND ALL THIS IS OF COURSE AFTER SPENDING NUMEROUSE HOURS ON THE PHONE WITH SPINTS SO CALLED CUSTOMER SERVICE PEOPLE AND BEING HANDED EVERY EXCUSE POSSIABLE ENDED UP WITH THE SO CALLED 30 DAY TO CANCELL OPTION EXPIREING. FIGURES RIGHT NOW I HAVE A 3RD DEFECTIVE EVO 3D AND WHEN I MAKE GOD WHO KNOWS HOW MANY CALLS AND BEING TRANSFERED TO MANY OTHER EMPLOYEES THAT ARE NOT EVEN AWARE OF YHE SITUATION. SPRINT WAS TRYING TO FORCE ME TO ACCEPT A CHEAPER DOWN GRADE FOR A PHONE BECAUSE I NO LONGER WANTED THE EVO 3D MODEL THE ONLY OTHER OPTION WAS WAITING FOR ONCE AGAIN ANOTHER EVO I REQUESTED A PHONE THAT WAS SIMPLY SIMALAR TO WHAT THE EVO 3D WAS BEING DUEL CORE ECT. ECT. THE ONLY PHONE THAT CAME CLOSET TO THE SAME CAPABILITIES WAS A SAMSUNG GALAXY NEXUS. WHICH SPRINT THEN TOLD I COULD GET THE PHONE AFTER PAYING FULL PRICE. WHAT A INSULT. FIRST I GET TAKEN FOR THE MONEY I SPENT FOR THE EVO NO TYPE OF REIMBURSMENT THEN AFTER I JUST BECAME SO OUTRAGED. AND TOLD SPRINT I NO LONGER WANTED TO OBTAIN SUCH LOUSY SERVICE ON TOP OF SUCH LOUSY CUSTOMER SERVICE THEY ATTENPTED TO CHARGE ME CLOSE TO 400.00 DOLLARS FOR EARLY TERMINATION FEE. ITS REALLY FUNNY THAT SPRINT EXPECTS TO SURVIVE LET ALONE MAKE IT AGAINST THEIRE COMPETORERS LIKE VERIZON, AT&T. I MEAN CRICKET WHICH IS A NEWER COMPANY IS EVEN STARTING TO SURPASS THE CRAPPY SPRINT SO NOW IM STUCK WITH A 3rd DEFECTIVE EVO 3D AN NOW STARTING THE PROBLEMS WITH SPRINT AND THE FINACIAL PROBLEMS THEY ARE ATTEMTING. LIKE A 2 BILL CHARGE FOR SERVICES I COULDNT EVEN USE

12. Patrick Says:
    May 11th, 2012 at 2:17 pm

    Hey I have been a valed customer for 11 years now and I have the HTC EVO 3D and have been haveing so many problems with it since I got it a year ago. For some reason the store where I bought it from says that the replacement phone they have on order is only my 2nd one for the year but its the 3rd one. So when i went to go pick up my replacement one on Monday the one they orderd me was defective what the fu**. The problem I have been having is i am haveing to take my battery off about 2-3 times a day because the dam thing frezes up. So I spent two days now with customer service and no one will help me get a differtent phone and the dick head store manager where I got the phone in Greshan Oregon when I went to get my replacement phone I asked him what he was going to comp me with since he wasted my time I left school at lunch time and now I still dont have my phone he said and i am not lyeing is um NO I dont think so I am not giving you anything. Thats some BS I am a full time disabled student with Parkinson’s dease and have a full lower spine fusen with lots of tietanume hard where so what whats that got to do with your phone and me giving you something I told you I am doing you a favor by getting you a replcement phone. I dont need a favor for the phone. ISNT that why I have phone INSURANCE sprint sucks I think that I am going Back TO AT&T when my contract is up in DECEMBER sprint sucks bad now they used to be good what happened you dont treat your customers that have been there for 11 years that way

13. Sprint Executives SUCK Says:
    September 21st, 2011 at 2:19 am

    I filed a BBB complaint the other day on Sprint because they continue to lie, cheat, and steal from me.

    BBB of Greater Kansas City
    8080 Ward Parkway, Suite 401

    Kansas City, MO 64114
    Phone: (816)421-7800
    Fax: (816)472-5442
    Email Address: info@kansascity.bbb.org
    Website: http://www.kansascity.bbb.org

14. Devenia Says:
    January 15th, 2011 at 6:53 am

    October 12, 2010 spoke with a “supervisor” Dorian….after finally being able to get out of a contract because of no coverage. I followed all directions from Dorian. On November 2, 2010 I cancelled my account and was told by “Wes” that my account is no longer active, early termination fee of $170.00 was waived, and my account had a zero balance. On November 15, 2010, I received a past due notice from Sprint/Nextel for $95.26. After making several calls, and finally tonight, speaking with Supevisor Josh, I was told that this balance was a past due balance prior to the cancellation. My question to him, why did they tell me I had a zero balance? I requested to speak with Dorian and he told me there was NO WAY to get back in contact with her, that the notes did not give him enough information to transfer to her. He asked me if she gave me an ID number, which she didn’t but then when I asked Josh if it was in her notes, all of a sudden there wasn’t enough info. So, I asked him to transfer me to his boss, and he said his boss does not take calls. I then asked Supervisor Josh who I would speak with to complain about a supervisor giving consumers incorrect information. He said he would request for his boss to call me and that I should receive a call within 24 – 48 hours. I asked what the bosses name and/or id number was and he said he couldn’t give out that information. So why did he givec me his? Why did the others giv me theirs? I asked Supervisor Josh if I contacted the BBB, maybe something would get solved??? He said, “that is my American right”. Sprint Nextel is absolutely HORRIBLE, and I would never, never send any business to them. I am hoping that those who read this, will think of another service. DO NOT go with them. AT&T is AWESOME, as well as VERION. I will continue to fight this, and I will not pay my final bill. They have already turned me over to the collection agency, but I am standing my ground…I WILL NOT PAY this rediculous bill. I am sure that if I was still a cutomer, they would be more willing to write off this bill, but since I have changed providers…they are not even giving me names! THEY SUCK and I am very, very diasppointed with their lies!!

15. Gina Gasior Says:
    January 6th, 2011 at 5:08 am

    My husband and I were with Sprint for 14 years. 13 of those years were virtually problem free with a few small hiccups along the way, however, the past year has been horrid and we were forced to find a new provider.
    No service – dropped calls- numberous PRL resets – hard resets- new phones- voice mail messgaes coming through two days later- texts coming through days later if at all…..
    With having a child with chronic health conditions, an open line of cmmunication is a must. When I am stuck in the middle of a medical emergency and I call my husband 4 TIMES and not a single calls registers as a missed call on his phone, we have a problem!!
    We have no quams about paying for the service that we agree to, but if Sprint can not provide the service it agrees to offer through the same contract that we as the users sign, then I feel we should not be penalized. The last monthly bill I am refusing to pay. Sprint, after 14 years, of our faitful commitment to them, should step up to the plate and take care of this remaining balance.
    I have e-mailed Mr. Dan Hesse numerous times and have had no response. I thank you for the additional addresses listed here.Maybe, with any luck, I will reach the right person to put this to rest.

16. Jes Says:
    December 30th, 2010 at 5:00 am

    An Update: I went ahead an just sent out a typed Letter To Mr. Hesse as well as the rest of the corporate contacts on here. I doubt any of them will care but i guess we will see, i am so over sprint

17. Kimberly Wright Says:
    November 27th, 2010 at 3:35 am

    I have never been so disgusted
    with a company, as I have with Sprint. The customer service, cell phone service and company as a whole, is absolutely unacceptable.

    Here is a brief outline of my recent troubles with Sprint. I will spare the remote past and simply outline the most recent issues of the past 4 months.

    July: I attempted to save money by changing my plan to get rid of the internet service on my phone. My next bill showed $75 charges for internet “streaming”,
    despite having specifically removed all internet capability one month prior. The issue was eventually resolved after more than 2 hours on the phone.

    August: I received an outrageous bill for $781, mostly for roaming charges in San Diego. The issue was eventually resolved after more than 4 hours on the phone, and only after I agreed to revert back to my previous plan (which I did not want to do, but it was my only option, according the customer service representative).

    October: I was charged $155, reportedly for “Overage: 187 Additional Anytime Minutes.” However, when I analyzed my bill, those “overage” minute charges were mostly (at least
    140 out of the 187 minutes) for calls made to other cell phones (please note that I was told I have free/unlimited mobile-to-mobile calls). After being transferred between 3 different people at Sprint, I was finally told that the charges were
    actually due to roaming charges. When I asked to speak with a manager, I was told that not all of San Diego has Sprint coverage (???), which I find interesting/unacceptable for a major metropolitan area
    (and wish I had known sooner). In addition, my plan ironically states “America – Roaming included”, yet I am obviously being charged for roaming calls. After 2 more phone calls placed to Sprint, I was told that I should have “set my roaming settings on Sprint only instead of automatic,” and therefore the issue was supposedly my fault. However, once I was referred to technical support (after speaking to 2 people before him), he told me that that particular option is not available on my phone. Therefore, there is no way that I can prevent, block or drop roaming calls. Which leaves me in quite a conundrum. I have no
    idea when I am roaming while in the city proper of San Diego, my phone can not drop/block roaming
    calls, and yet I am being charged excessive amounts for roaming charges. The issue still has not been resolved after over 2 hours on the phone with Sprint.

    In addition to those specific troubles, the customer service at Sprint is deplorable. The wait times are almost unfathomable, and not one person can ever help with the problem – I am continually transferred
    between 3-6 people, per call. And each time I am transferred, the next service agent knows nothing about my problem, and starts with “Hello. Can I have the cell phone number and name of the person I am speaking with?” I would estimate that 60% of the representatives are rude and unhelpful. The last person I spoke with – a manager in the finance department – actually hung up on me when I asked how I
    could file a complaint in writing. It is all entirely unacceptable.

    In addition, I continue to have the same problems over and over again.

    After my $781 bill, the Sprint representative(s) agreed that being charged for roaming in a major metropolitan area should not happen, and the charges were eventually removed. Two months later, I have the exact same issue (except it has not yet been resolved). When I asked how to prevent this in the future, I was told to look for a blue arrow icon on the screen that will show up when I’m roaming. However, when I’m on my phone,
    I’m obviously not looking at the screen, so I asked if there was a way to drop/prevent incoming calls if they are roaming. One representative told me it was possible and transferred me to (yet) another department, who then (after waiting almost 10 minutes) told me it was actually not possible. One of my biggest concerns with Sprint is not knowing how ridiculous my bill will be the next month. Roaming
    charges of $781 …$155…what will it be next month? And more importantly, how much time will I
    have to spend on the phone getting it resolved?

    I have spent almost 8 hours on the phone with Sprint in the past 4 months. Eight hours out of my busy day, which obviously affects my productivity at the hospital. I think that Sprint is an abominable business and has completely incompetent customer service. As soon as my contract is up in January 2011, I will undoubtedly be leaving Sprint after almost 10 years, yet another dissatisfied customer.

18. Laura Pawson Says:
    November 17th, 2010 at 3:07 am

    I can not wait until my contract is over. I am on my 3rd crap Blackberry with glitches, dropped calles, no service and Nextel will not give me a different model unless I renew my contract (imagine that). They will only send me another Blackberry (same model) after many calls. What is the definition of insanity? Doing the same thing over and over again expecting different results. This has been ongoing. They refuse to give me the number for the corporate office. Customer Service Tells me the drive an hour away to a corporate store where they can swap it out. I drive there, they tell me they can’t help and refer me back to customer service. This is a nightmare and such waste of my precious time and money! My final decision? I am going to accept the 4th replacement and list it on ebay. I am going to buy a different model on my own and cancel my account in March when my contract is up. They are happy to “upgrade” my phone they say, with a different model, with another 2 year contract! HELL NO!! Sprint/Nextel YOU SUCK!!

19. Danny Says:
    November 15th, 2010 at 11:55 pm

    I got my service in june 2010 and bought a htc hero and since then gone through 5 of them. i asked if i could be upgraded and i was willing to pay for htc evo. All they were willing to do is give me 75 off full price with rebate or anything. At this point i am about to just go to some other company because im just sick of it. I had Verizon and never had a problem like this. If you went through 3 phones the upgraded you no problem.

    If i do not get this resolved soon i am leaving sprint.

20. Nancy Says:
    November 4th, 2010 at 4:46 am

    Mr. Hesse,

    I had canceled my account back in July of 2010. I continued to receive billings and contacted customer service where I was assured by Rep Id:339480 that my account was now closed and I would not receive any further billings. I continued to receive billings and letters that I had better pay my account as it was very over due. Finally, November 3, 2010 I tried again to rectify a problem I was told was already rectified. Requesting a manager this time to assure me nothing would be on my credit report due their negligence. A manager from New Mexico, USA named Art Rep Id: 232396 credited my account to rectify the initial issue of three months ago. I inquired about my credit report. He told me that nothing would be on my credit report because the company does not report to them, although he would not put something in writing to that effect.If it is not the SOP of the company to report to the credit bureau then why won’t he stand behind his words and put it in writing? Something does not add up here to me. He is unwilling to stand behind what he has told me. How can I truely be assured this will not be on my credit report without checking myself and lowering my score?

21. teddi Says:
    July 26th, 2010 at 3:31 pm

    I was sooo happy with my blackberry curve 8330 until the charger port (a known problem) went south. I paid 49.95 and was sent a BB8530 little did I know the problem I was going to have with the browser and trying to get someone to fix it and finally being told it is not fixable “it is what is”. Verizon supports the 8530 and does not have the browser problem. Do I just need to go to Verizon, do you even care.

22. Customer Says:
    July 12th, 2010 at 4:39 am

    After filing THREE of the more 30,000 BBB complaints against your company, I want everyone to know what a liar and poor excuse for an employee Jason Debraux is. I mean I actually commended him in being one of the HONEST employees that Sprint has and after promising me something like the new EVO phone, I find it awfully convenient that he doesn’t remember that conversation now, Jason Debraux is equally as responsible for his share of those more than 30,000 lost accounts because of his failure to ‘do the right thing’ and honor his committments he makes to the clients. I should have known after your employees lied to us and put us on hold for 97 minutes, Jason Debraux would follow in the same shoes and not “ACCURATELY” notate what he told us he would do to resolve the situation. I guess that is why you guys don’t want to communicate with the customer through e-mail? Because then you would actually have to honor what you tell people?

23. John Crowdis (Contact Nextel... CEO Instead) Says:
    May 4th, 2010 at 2:14 am

    Dear BBB Complaint #31,456 we are prepared to offer you an insulting 15% off your bill which we had already originally promised you and renigged on like all the other things we promised. If we could screw another customer out of $50,000 we certainally are not going to do anything worth while to help you resolve this. There are also more than 31,000 other people we have fucked over and if you think your business matters to us, you obviously didn’t already read about what a shitty company we run. We don’t compensate or care if our managers wasted 97 minutes of your time, nor are we going to look into who did it.

    Thanks for letting me waste more of your time. If you don’t like my answer, Contact Nextel‘s Dan Hesse directly. In fact the more people who contact Nextel (CEO) directly, the LESS BBB Complaints we will have!!! Why do you think we have FOUR times the number of BBB complaints as AT&T? Because Sprint REALLY SUCKS.
    -John Crowdis (Sprint Nextel Executive Relations Team)
    NOTE: This was a recap summary of the impression of the conversation between the customer and John Crowdis, because John Crowdis did not want to state his official position in an e-mail.

24. BBB Complaint #31,456 Says:
    April 30th, 2010 at 11:15 pm

    HMMMMMMMMMMMMMMMMMMMMMMMMM I honestly don’t even remember what my BBB complaint said, but I am sure it was extremely incomplete and pales in comparison to what Sprint/Nextel employees have done to me and my account
    over the last 12 months. Your company’s employees particularly the one who had me on hold for 97 minutes INTENTIONALLY until I hung up have pushed EVERY LAST BUTTON of my patience with Sprint/Nextel. The lies that we were promised about what my wife could get and when she tried to get it the offer was recanted despite verification, the fact that I potentially lost $10,000 in revenue when my second line was cancelled, the fact that my plan was changed without my consent and then FINALLY the employee who said she was going to do a single thing to help me because at the end of the day she was going home and it didn’t matter to her. WOW. An apology at this point is WORTHLESS.

    Do you know that I make about $250 an HOUR doing what I do for a living? The fact that your company wasted more than 2 hours of my time, hits a nerve like no other. TIME IS THE MOST VALUABLE THING IN MY LIFE and your employees don’t care that they have wasted PLENTY OF IT, further covering their tracks every step of the way, so they cannot be punished for it like
    the SUPERVISOR who put me on hold for 97 minutes (and it would have been 970 minutes if I hadnt hung up) but didn’t notate the account obviously because then you would have found out who she was.

    At this point in time, the amount of STRESS, FINANCIAL HARM, and UNDUE BURDEN Sprint/Nextel has caused our companies and us is pretty unbelievable, I sincerely doubt, especially after dealing with the ‘retention’ departments that Sprint/Nextel is going to really do anything that will begin to compensate us for the troubles over the last year.

    At this point in time, what I see is a FAIR RESOLUTION is probably nowhere even close to the INSULTING figures that I was offered the other day. Believe me $10 a month off my bill PLUS the 15% off that I got an email saying I was NOT eligible for is insulting after the amount of time that I have wasted on this. I am straight forward and to the point, and have a tattoo on my forearm of an HOURGLASS so when my VALUABLE TIME gets wasted, I take it VERY VERY PERSONALLY.

    I have no problems at this point considering what you might want to do to rectify this, but the VERY LAST thing you want to do at this point is WASTE MORE OF MY TIME. And EXCUSE ME for having to VENT my frustrations about your ________ employees to you because having had MANY MANY employees over the last 8 years, I know how DAMAGING they can be from a customer relations stand point.

    Do you want me to throw on the table the ONLY solution that I feel is reasonable, and then you can either accept it or reject it and then I can go find my other provider or continue with your company’s service, or do you want to throw your ABSOLUTE BEST OFFER on the table and let me accept it or tell you to ______ Off? Like I said, we are beyond apologies at this point, we are down to STRICTLY BUSINESS.

25. John Crowdis Says:
    April 30th, 2010 at 11:13 pm

    Dear Mr. BBB Complaint #31,456:

    Your recent BBB inquiry was received by the Sprint Executive & Regulatory Services
    Department, and I have been asked to speak with you regarding your concerns. Please
    accept my apology for any inconvenience you may have experienced.

    I look forward to the opportunity to speak with you. Please contact me toll-free at
    1-866-727-0665, Monday through Friday, between 7 a.m. and 4 p.m., Central Time.
    Please reference case number at the time of your call, because we have tens of thousands of complaints.

    Sincerely,

    John Crowdis
    Executive Services VIP Analyst

26. Sprint Nextel's 31,456 UNSATISFIED Client Says:
    April 26th, 2010 at 12:29 am

    I joined Nextel nearly 7 years ago, prior to Sprint taking over. It has been one amazingly painful process. They have followed in the footsteps of every other major corporation in America and shown me exactly why big companies have fallen apart at the seams. I will get to the details a minute, but for now lets look at the big picture. Right now as I am typing this, I am still on hold and have been on hold for more than 60 minutes. I called in and they refused to discuss my account with me even after verifying specific details such as the bill amount down to the penny. She told me to take my identification and go to a Sprint store if I wanted customer service. I told her, if I go into any store it was NOT going to be a Sprint Nextel store and I would be getting customer service from ANOTHER company. That other company definitely won’t be AT&T laugh out loud. So why am I on hold to begin with? Well, let’s go back about 2 years when I wanted to change my account from a business account to a personal account. The Sprint Nextel employee decided to NOT tell me that by doing so I would LOSE my second business line. After more than a week of making the change, I found out that my second business line no longer existed and that customers calling my company were getting the infamous DO-DO-DO this phone number is no longer in service. Each phone call to my company is potentially $2,000-$3,000 in income, and I had lost an entire week of phone calls. BASTARDS. I called irrate and they apologized even though they didn’t really give a shit and finally gave me like 20% off my bill for the inconvenience, and a credit on my account that was NOTHING compared to the lost revenue I incurred.

    Flash forward. About 6 months ago, my wife wanted to upgrade her line (this account had 3 phone lines tied to it) to a plan that had everything. She called Sprint Nextel customer service, who made her an offer she couldn’t refuse, so she said she would talk it over with me, the account holder, and get back to them. I told her that sounded good and she called back to accept the offer. What happened? What do you think happened? Sprint Nextel customer service told her that the employee she talked to was NOT AUTHORIZED to give her the offer they made and that they would NOT honor what she was told. We complained and complained to Sprint Nextel corporate office (who we recommend you not contact and send your CERTIFIED LETTERS WITH RETURN RECEIPT REQUESTED directly to Sprint Nextel’s CEO Dan Hesse, whose address and headquarters is listed above). The corporate office didn’t give a rats ass that we were promised something and so my wife took her telephone line to T-Mobile. Oh, the story only gets better. So, several months go by. I finally get a bill for more than $300 on my account and was curious how much of that bill was because I had been in Canada and was calling Canada. To my surprise, the bill was not that much because of Canada, it was that much because another ROGUE employee CHANGED my main line plan to the plan my wife had requested BUT NEVER got since she took her line to another company. For nearly SIX MONTHS my phone line plan was CHANGED from $59 a month to $99 a month WITHOUT my consent or authorization. Are you kidding me? NO, I am not kidding you. Once again employees made unauthorized changes to our account without notifying us of it. Then in their notes on the account, they LIED and say my wife AUTHORIZED the change. REALLY? You couldn’t have thought of a better lie because my PHONE WAS NOT EVEN CAPABLE of using HALF of the stuff the plan covered. My phone was a based model i355 and if you Google Nextel i355 you will see what a piece of shit it is and that it is NOT capable of using that plan.

    SPRINT NEXTEL SPECIALIST NAME: Jeremy Cloninger

    Now after them refusing to compensate me because they said they already did when they SCREWED MY PLANS UP, they corrected my plan and fixed the billing to go back to what it was. Sigh. The story only gets better. My piece of crap phone keeps dying. The phone powers off and powers off and thats with a FULLY charged battery. I go into a Sprint Nextel store and after it was supposed to be open @ 9AM, the non-caring employee finally showed up about 9:20 AM ONLY to tell me a new battery would be $50 which is more than the piece of crap phone is worth. So they told me they would also give me 15% off my bill and $10 off a month because of all the problems I have had over the years to keep my happy while I waited to get the NEW HTC EVO phone that is similar to the iPhone that comes out in the summer, BUT he had to RENEW my CONTRACT, I told him that wasn’t going to fly and he could keep his discounts. I then received an email saying I would not get the 15% even if I did renew my contract.

    SPRINT NEXTEL SPECIALIST NAME: Jason DeBraux

    We have received your request to participate in the discount program
    through All Credit Union Employees. We are unable to process your
    request through your employer because your account is set up as a
    corporate account. Please contact your employer for further
    information.

    So at this point, I finally called back to tell them I wanted a new phone and now I have been on hold for 97 minutes. I hung up and called back to tell them they can explain to Sprint Nextels CEO Dan Hesse why they chose to go this route and intentially put me on hold for 97 minutes until I hung up, filed a BBB complaint, and posted this blog entry. The new employee said she DIDNT CARE that Jason NEVER offered me an EVO phone that at the end of the day my problems ain’t got nothing to do with her and hung up on me.

    Well Dan Hesse CEO of Sprint Nextel, may your company lose those 31,456 customers and then some.

Leave a Comment