SPRINT NEXTEL CUSTOMER EXPERIENCES RELATIONS
Disclaimer – This public information is not intended for any illegal or unethical use.
Sprint Nextel Executive Information phone numbers deemed reliable but NOT guaranteed. If an address is incorrect and an executive has moved, let us know so we can find a new address for them. Please feel free to contact the CEO to let us know specific information that is either reliable or unreliable so we can keep this information up to date.
CLICK LINKS FOR ADDRESSES
SPRINT NEXTEL CEO
Dan Hesse (wife: Diane Hesse)
OR CONTACT
PADGET ALVES (wife: Deborah Alves)
(Sprint Nextel President, Business Markets Group)
ROBERT BRUST (wife: Joan Brust)
(Sprint Nextel Chief Financial Officer)
DANIEL DOOLEY III (wife: Michelle Dooley)
(Sprint Nextel President, Sprint Wholesale Solutions)
STEVEN ELFMAN (wife: Monique Elfman)
(Sprint Nextel President, Network Operations and Wholesale)
If you are seeking people like Sprint Nextel’s CEO Dan Hesse email address, or if you found Sprint Nextel CEO’s email address on another website, ITS NOT RIGHT. CEOs change their email address when they are publicly leaked. They will change their email address to something like dan.x.hesse or daniel.2.hesse or some other off beat name to conceal their real e-mail address. Every e-mail address for Dan Hesse you have found online is NOT valid, once a CEO email address is made public, it is quickly changed again. Contact him above. I am sure with 31,456 Better Busines Bureau complaints, there are PLENTY of people who would like to share their Sprint Nextel experiences on here and Contact Nextel directly.
Posted in Sprint Nextel | 14 Comments »
September 21st, 2011 at 2:19 am
I filed a BBB complaint the other day on Sprint because they continue to lie, cheat, and steal from me.
BBB of Greater Kansas City
8080 Ward Parkway, Suite 401
Kansas City, MO 64114
Phone: (816)421-7800
Fax: (816)472-5442
Email Address: info@kansascity.bbb.org
Website: http://www.kansascity.bbb.org
January 15th, 2011 at 6:53 am
October 12, 2010 spoke with a “supervisor” Dorian….after finally being able to get out of a contract because of no coverage. I followed all directions from Dorian. On November 2, 2010 I cancelled my account and was told by “Wes” that my account is no longer active, early termination fee of $170.00 was waived, and my account had a zero balance. On November 15, 2010, I received a past due notice from Sprint/Nextel for $95.26. After making several calls, and finally tonight, speaking with Supevisor Josh, I was told that this balance was a past due balance prior to the cancellation. My question to him, why did they tell me I had a zero balance? I requested to speak with Dorian and he told me there was NO WAY to get back in contact with her, that the notes did not give him enough information to transfer to her. He asked me if she gave me an ID number, which she didn’t but then when I asked Josh if it was in her notes, all of a sudden there wasn’t enough info. So, I asked him to transfer me to his boss, and he said his boss does not take calls. I then asked Supervisor Josh who I would speak with to complain about a supervisor giving consumers incorrect information. He said he would request for his boss to call me and that I should receive a call within 24 – 48 hours. I asked what the bosses name and/or id number was and he said he couldn’t give out that information. So why did he givec me his? Why did the others giv me theirs? I asked Supervisor Josh if I contacted the BBB, maybe something would get solved??? He said, “that is my American right”. Sprint Nextel is absolutely HORRIBLE, and I would never, never send any business to them. I am hoping that those who read this, will think of another service. DO NOT go with them. AT&T is AWESOME, as well as VERION. I will continue to fight this, and I will not pay my final bill. They have already turned me over to the collection agency, but I am standing my ground…I WILL NOT PAY this rediculous bill. I am sure that if I was still a cutomer, they would be more willing to write off this bill, but since I have changed providers…they are not even giving me names! THEY SUCK and I am very, very diasppointed with their lies!!
January 6th, 2011 at 5:08 am
My husband and I were with Sprint for 14 years. 13 of those years were virtually problem free with a few small hiccups along the way, however, the past year has been horrid and we were forced to find a new provider.
No service – dropped calls- numberous PRL resets – hard resets- new phones- voice mail messgaes coming through two days later- texts coming through days later if at all…..
With having a child with chronic health conditions, an open line of cmmunication is a must. When I am stuck in the middle of a medical emergency and I call my husband 4 TIMES and not a single calls registers as a missed call on his phone, we have a problem!!
We have no quams about paying for the service that we agree to, but if Sprint can not provide the service it agrees to offer through the same contract that we as the users sign, then I feel we should not be penalized. The last monthly bill I am refusing to pay. Sprint, after 14 years, of our faitful commitment to them, should step up to the plate and take care of this remaining balance.
I have e-mailed Mr. Dan Hesse numerous times and have had no response. I thank you for the additional addresses listed here.Maybe, with any luck, I will reach the right person to put this to rest.
December 30th, 2010 at 5:00 am
An Update: I went ahead an just sent out a typed Letter To Mr. Hesse as well as the rest of the corporate contacts on here. I doubt any of them will care but i guess we will see, i am so over sprint
November 27th, 2010 at 3:35 am
I have never been so disgusted
with a company, as I have with Sprint. The customer service, cell phone service and company as a whole, is absolutely unacceptable.
Here is a brief outline of my recent troubles with Sprint. I will spare the remote past and simply outline the most recent issues of the past 4 months.
July: I attempted to save money by changing my plan to get rid of the internet service on my phone. My next bill showed $75 charges for internet “streaming”,
despite having specifically removed all internet capability one month prior. The issue was eventually resolved after more than 2 hours on the phone.
August: I received an outrageous bill for $781, mostly for roaming charges in San Diego. The issue was eventually resolved after more than 4 hours on the phone, and only after I agreed to revert back to my previous plan (which I did not want to do, but it was my only option, according the customer service representative).
October: I was charged $155, reportedly for “Overage: 187 Additional Anytime Minutes.” However, when I analyzed my bill, those “overage” minute charges were mostly (at least
140 out of the 187 minutes) for calls made to other cell phones (please note that I was told I have free/unlimited mobile-to-mobile calls). After being transferred between 3 different people at Sprint, I was finally told that the charges were
actually due to roaming charges. When I asked to speak with a manager, I was told that not all of San Diego has Sprint coverage (???), which I find interesting/unacceptable for a major metropolitan area
(and wish I had known sooner). In addition, my plan ironically states “America – Roaming included”, yet I am obviously being charged for roaming calls. After 2 more phone calls placed to Sprint, I was told that I should have “set my roaming settings on Sprint only instead of automatic,” and therefore the issue was supposedly my fault. However, once I was referred to technical support (after speaking to 2 people before him), he told me that that particular option is not available on my phone. Therefore, there is no way that I can prevent, block or drop roaming calls. Which leaves me in quite a conundrum. I have no
idea when I am roaming while in the city proper of San Diego, my phone can not drop/block roaming
calls, and yet I am being charged excessive amounts for roaming charges. The issue still has not been resolved after over 2 hours on the phone with Sprint.
In addition to those specific troubles, the customer service at Sprint is deplorable. The wait times are almost unfathomable, and not one person can ever help with the problem – I am continually transferred
between 3-6 people, per call. And each time I am transferred, the next service agent knows nothing about my problem, and starts with “Hello. Can I have the cell phone number and name of the person I am speaking with?” I would estimate that 60% of the representatives are rude and unhelpful. The last person I spoke with – a manager in the finance department – actually hung up on me when I asked how I
could file a complaint in writing. It is all entirely unacceptable.
In addition, I continue to have the same problems over and over again.
After my $781 bill, the Sprint representative(s) agreed that being charged for roaming in a major metropolitan area should not happen, and the charges were eventually removed. Two months later, I have the exact same issue (except it has not yet been resolved). When I asked how to prevent this in the future, I was told to look for a blue arrow icon on the screen that will show up when I’m roaming. However, when I’m on my phone,
I’m obviously not looking at the screen, so I asked if there was a way to drop/prevent incoming calls if they are roaming. One representative told me it was possible and transferred me to (yet) another department, who then (after waiting almost 10 minutes) told me it was actually not possible. One of my biggest concerns with Sprint is not knowing how ridiculous my bill will be the next month. Roaming
charges of $781 …$155…what will it be next month? And more importantly, how much time will I
have to spend on the phone getting it resolved?
I have spent almost 8 hours on the phone with Sprint in the past 4 months. Eight hours out of my busy day, which obviously affects my productivity at the hospital. I think that Sprint is an abominable business and has completely incompetent customer service. As soon as my contract is up in January 2011, I will undoubtedly be leaving Sprint after almost 10 years, yet another dissatisfied customer.
November 17th, 2010 at 3:07 am
I can not wait until my contract is over. I am on my 3rd crap Blackberry with glitches, dropped calles, no service and Nextel will not give me a different model unless I renew my contract (imagine that). They will only send me another Blackberry (same model) after many calls. What is the definition of insanity? Doing the same thing over and over again expecting different results. This has been ongoing. They refuse to give me the number for the corporate office. Customer Service Tells me the drive an hour away to a corporate store where they can swap it out. I drive there, they tell me they can’t help and refer me back to customer service. This is a nightmare and such waste of my precious time and money! My final decision? I am going to accept the 4th replacement and list it on ebay. I am going to buy a different model on my own and cancel my account in March when my contract is up. They are happy to “upgrade” my phone they say, with a different model, with another 2 year contract! HELL NO!! Sprint/Nextel YOU SUCK!!
November 15th, 2010 at 11:55 pm
I got my service in june 2010 and bought a htc hero and since then gone through 5 of them. i asked if i could be upgraded and i was willing to pay for htc evo. All they were willing to do is give me 75 off full price with rebate or anything. At this point i am about to just go to some other company because im just sick of it. I had Verizon and never had a problem like this. If you went through 3 phones the upgraded you no problem.
If i do not get this resolved soon i am leaving sprint.
November 4th, 2010 at 4:46 am
Mr. Hesse,
I had canceled my account back in July of 2010. I continued to receive billings and contacted customer service where I was assured by Rep Id:339480 that my account was now closed and I would not receive any further billings. I continued to receive billings and letters that I had better pay my account as it was very over due. Finally, November 3, 2010 I tried again to rectify a problem I was told was already rectified. Requesting a manager this time to assure me nothing would be on my credit report due their negligence. A manager from New Mexico, USA named Art Rep Id: 232396 credited my account to rectify the initial issue of three months ago. I inquired about my credit report. He told me that nothing would be on my credit report because the company does not report to them, although he would not put something in writing to that effect.If it is not the SOP of the company to report to the credit bureau then why won’t he stand behind his words and put it in writing? Something does not add up here to me. He is unwilling to stand behind what he has told me. How can I truely be assured this will not be on my credit report without checking myself and lowering my score?
July 26th, 2010 at 3:31 pm
I was sooo happy with my blackberry curve 8330 until the charger port (a known problem) went south. I paid 49.95 and was sent a BB8530 little did I know the problem I was going to have with the browser and trying to get someone to fix it and finally being told it is not fixable “it is what is”. Verizon supports the 8530 and does not have the browser problem. Do I just need to go to Verizon, do you even care.
July 12th, 2010 at 4:39 am
After filing THREE of the more 30,000 BBB complaints against your company, I want everyone to know what a liar and poor excuse for an employee Jason Debraux is. I mean I actually commended him in being one of the HONEST employees that Sprint has and after promising me something like the new EVO phone, I find it awfully convenient that he doesn’t remember that conversation now, Jason Debraux is equally as responsible for his share of those more than 30,000 lost accounts because of his failure to ‘do the right thing’ and honor his committments he makes to the clients. I should have known after your employees lied to us and put us on hold for 97 minutes, Jason Debraux would follow in the same shoes and not “ACCURATELY” notate what he told us he would do to resolve the situation. I guess that is why you guys don’t want to communicate with the customer through e-mail? Because then you would actually have to honor what you tell people?
May 4th, 2010 at 2:14 am
Dear BBB Complaint #31,456 we are prepared to offer you an insulting 15% off your bill which we had already originally promised you and renigged on like all the other things we promised. If we could screw another customer out of $50,000 we certainally are not going to do anything worth while to help you resolve this. There are also more than 31,000 other people we have fucked over and if you think your business matters to us, you obviously didn’t already read about what a shitty company we run. We don’t compensate or care if our managers wasted 97 minutes of your time, nor are we going to look into who did it.
Thanks for letting me waste more of your time. If you don’t like my answer, Contact Nextel‘s Dan Hesse directly. In fact the more people who contact Nextel (CEO) directly, the LESS BBB Complaints we will have!!! Why do you think we have FOUR times the number of BBB complaints as AT&T? Because Sprint REALLY SUCKS.
-John Crowdis (Sprint Nextel Executive Relations Team)
NOTE: This was a recap summary of the impression of the conversation between the customer and John Crowdis, because John Crowdis did not want to state his official position in an e-mail.
April 30th, 2010 at 11:15 pm
HMMMMMMMMMMMMMMMMMMMMMMMMM I honestly don’t even remember what my BBB complaint said, but I am sure it was extremely incomplete and pales in comparison to what Sprint/Nextel employees have done to me and my account
over the last 12 months. Your company’s employees particularly the one who had me on hold for 97 minutes INTENTIONALLY until I hung up have pushed EVERY LAST BUTTON of my patience with Sprint/Nextel. The lies that we were promised about what my wife could get and when she tried to get it the offer was recanted despite verification, the fact that I potentially lost $10,000 in revenue when my second line was cancelled, the fact that my plan was changed without my consent and then FINALLY the employee who said she was going to do a single thing to help me because at the end of the day she was going home and it didn’t matter to her. WOW. An apology at this point is WORTHLESS.
Do you know that I make about $250 an HOUR doing what I do for a living? The fact that your company wasted more than 2 hours of my time, hits a nerve like no other. TIME IS THE MOST VALUABLE THING IN MY LIFE and your employees don’t care that they have wasted PLENTY OF IT, further covering their tracks every step of the way, so they cannot be punished for it like
the SUPERVISOR who put me on hold for 97 minutes (and it would have been 970 minutes if I hadnt hung up) but didn’t notate the account obviously because then you would have found out who she was.
At this point in time, the amount of STRESS, FINANCIAL HARM, and UNDUE BURDEN Sprint/Nextel has caused our companies and us is pretty unbelievable, I sincerely doubt, especially after dealing with the ‘retention’ departments that Sprint/Nextel is going to really do anything that will begin to compensate us for the troubles over the last year.
At this point in time, what I see is a FAIR RESOLUTION is probably nowhere even close to the INSULTING figures that I was offered the other day. Believe me $10 a month off my bill PLUS the 15% off that I got an email saying I was NOT eligible for is insulting after the amount of time that I have wasted on this. I am straight forward and to the point, and have a tattoo on my forearm of an HOURGLASS so when my VALUABLE TIME gets wasted, I take it VERY VERY PERSONALLY.
I have no problems at this point considering what you might want to do to rectify this, but the VERY LAST thing you want to do at this point is WASTE MORE OF MY TIME. And EXCUSE ME for having to VENT my frustrations about your ________ employees to you because having had MANY MANY employees over the last 8 years, I know how DAMAGING they can be from a customer relations stand point.
Do you want me to throw on the table the ONLY solution that I feel is reasonable, and then you can either accept it or reject it and then I can go find my other provider or continue with your company’s service, or do you want to throw your ABSOLUTE BEST OFFER on the table and let me accept it or tell you to ______ Off? Like I said, we are beyond apologies at this point, we are down to STRICTLY BUSINESS.
April 30th, 2010 at 11:13 pm
Dear Mr. BBB Complaint #31,456:
Your recent BBB inquiry was received by the Sprint Executive & Regulatory Services
Department, and I have been asked to speak with you regarding your concerns. Please
accept my apology for any inconvenience you may have experienced.
I look forward to the opportunity to speak with you. Please contact me toll-free at
1-866-727-0665, Monday through Friday, between 7 a.m. and 4 p.m., Central Time.
Please reference case number at the time of your call, because we have tens of thousands of complaints.
Sincerely,
John Crowdis
Executive Services VIP Analyst
April 26th, 2010 at 12:29 am
I joined Nextel nearly 7 years ago, prior to Sprint taking over. It has been one amazingly painful process. They have followed in the footsteps of every other major corporation in America and shown me exactly why big companies have fallen apart at the seams. I will get to the details a minute, but for now lets look at the big picture. Right now as I am typing this, I am still on hold and have been on hold for more than 60 minutes. I called in and they refused to discuss my account with me even after verifying specific details such as the bill amount down to the penny. She told me to take my identification and go to a Sprint store if I wanted customer service. I told her, if I go into any store it was NOT going to be a Sprint Nextel store and I would be getting customer service from ANOTHER company. That other company definitely won’t be AT&T laugh out loud. So why am I on hold to begin with? Well, let’s go back about 2 years when I wanted to change my account from a business account to a personal account. The Sprint Nextel employee decided to NOT tell me that by doing so I would LOSE my second business line. After more than a week of making the change, I found out that my second business line no longer existed and that customers calling my company were getting the infamous DO-DO-DO this phone number is no longer in service. Each phone call to my company is potentially $2,000-$3,000 in income, and I had lost an entire week of phone calls. BASTARDS. I called irrate and they apologized even though they didn’t really give a shit and finally gave me like 20% off my bill for the inconvenience, and a credit on my account that was NOTHING compared to the lost revenue I incurred.
Flash forward. About 6 months ago, my wife wanted to upgrade her line (this account had 3 phone lines tied to it) to a plan that had everything. She called Sprint Nextel customer service, who made her an offer she couldn’t refuse, so she said she would talk it over with me, the account holder, and get back to them. I told her that sounded good and she called back to accept the offer. What happened? What do you think happened? Sprint Nextel customer service told her that the employee she talked to was NOT AUTHORIZED to give her the offer they made and that they would NOT honor what she was told. We complained and complained to Sprint Nextel corporate office (who we recommend you not contact and send your CERTIFIED LETTERS WITH RETURN RECEIPT REQUESTED directly to Sprint Nextel’s CEO Dan Hesse, whose address and headquarters is listed above). The corporate office didn’t give a rats ass that we were promised something and so my wife took her telephone line to T-Mobile. Oh, the story only gets better. So, several months go by. I finally get a bill for more than $300 on my account and was curious how much of that bill was because I had been in Canada and was calling Canada. To my surprise, the bill was not that much because of Canada, it was that much because another ROGUE employee CHANGED my main line plan to the plan my wife had requested BUT NEVER got since she took her line to another company. For nearly SIX MONTHS my phone line plan was CHANGED from $59 a month to $99 a month WITHOUT my consent or authorization. Are you kidding me? NO, I am not kidding you. Once again employees made unauthorized changes to our account without notifying us of it. Then in their notes on the account, they LIED and say my wife AUTHORIZED the change. REALLY? You couldn’t have thought of a better lie because my PHONE WAS NOT EVEN CAPABLE of using HALF of the stuff the plan covered. My phone was a based model i355 and if you Google Nextel i355 you will see what a piece of shit it is and that it is NOT capable of using that plan.
SPRINT NEXTEL SPECIALIST NAME: Jeremy Cloninger
Now after them refusing to compensate me because they said they already did when they SCREWED MY PLANS UP, they corrected my plan and fixed the billing to go back to what it was. Sigh. The story only gets better. My piece of crap phone keeps dying. The phone powers off and powers off and thats with a FULLY charged battery. I go into a Sprint Nextel store and after it was supposed to be open @ 9AM, the non-caring employee finally showed up about 9:20 AM ONLY to tell me a new battery would be $50 which is more than the piece of crap phone is worth. So they told me they would also give me 15% off my bill and $10 off a month because of all the problems I have had over the years to keep my happy while I waited to get the NEW HTC EVO phone that is similar to the iPhone that comes out in the summer, BUT he had to RENEW my CONTRACT, I told him that wasn’t going to fly and he could keep his discounts. I then received an email saying I would not get the 15% even if I did renew my contract.
SPRINT NEXTEL SPECIALIST NAME: Jason DeBraux
We have received your request to participate in the discount program
through All Credit Union Employees. We are unable to process your
request through your employer because your account is set up as a
corporate account. Please contact your employer for further
information.
So at this point, I finally called back to tell them I wanted a new phone and now I have been on hold for 97 minutes. I hung up and called back to tell them they can explain to Sprint Nextels CEO Dan Hesse why they chose to go this route and intentially put me on hold for 97 minutes until I hung up, filed a BBB complaint, and posted this blog entry. The new employee said she DIDNT CARE that Jason NEVER offered me an EVO phone that at the end of the day my problems ain’t got nothing to do with her and hung up on me.
Well Dan Hesse CEO of Sprint Nextel, may your company lose those 31,456 customers and then some.