(please also call David (206) 527-3336 or "Bob" (425) 836-0620 below with T-mobile problems)

Philipp Humm (FORMER T-MOBILE CEO)
(wife: Stephanie Ursula Humm) aka Stephanie "Medusa" Humm
T-mobile CEO and President
18176 S.E. 41st Pl.
Issaquah, Washington 98027
$1,515,000 on Sept. 24, 2010

David Arthur Miller
T-mobile Problem Resolution Specialist
3900 50th Ave. N.E.
Seattle, Washington 98105
(206) 527-3336
purchased on August 3, 2006 for $1,290,000; 5 bed, 4 bath, 5,090 sq ft
other possible or former address and phone number 409 Hayes St. Seattle, WA (206) 282-0605

Peter Ewens (wife: Diane)
Chief Failed Strategy Officer
3811 97th Ave. N.
Kirkland, Washington 98033
(425) 453-4094

"Bob" Robert Afflerbach (wife: Lori)
T-mobile Director - Not an "executive"
23246 N.E. 29th Ct.
Sammamish, Washington 90874
(425) 836-0620

Neville Ray
Chief Technology Bitch
24680 S.E. 9th Pl.
Sammamish, Washington 98074
(425) 522-4691

Larry Myers (wife: Carolyn)
Chief People Hater Officer
4331 134th Pl S.E.
Bellevue, Washington 98006

Cole Brodman (wife: Kara)
Chief Marketing Dumb Ass Radio Advertisements Etc.
7627 79th Ave. S.E.
Mercer Island, Washington 98040

Dear Mr. Humm, I have tried various other avenues to come to terms with your company in regards to an issue I am having and have had absolutely no luck. I am now writing you directly in an effort to advise you of the course of events as well as give you a greater understanding of the treatment I have received as a T-Mobile customer. Let me begin by telling you I have been a customer for 2 years and have always paid my excessive bill on time each month. When it was time to renew, my contract, and I called to find out what kind of benefits would be offered to me as an outstanding customer. I was told that I am eligible for a $10 a month loyalty credit and when I spoke of getting a new phone the representative told me she could help me with that either for free or at very low cost. I was also planning to add another unlimited line for my husband to my account. I told her I would look at the phones I was interested in as well as figure out my husband’s phone and call back to get it all set up. I returned my call a day or so later and was informed that it was only a $5.00 loyalty credit, no new phone for free or discount and that was all that could be done. I gave them the reference of the person who told me the $10.00 and was told “too bad.” When informed them that I really expected them to honor what I initially was told, the representative’s reply was there is nothing I could do. I proceeded to take my business elsewhere, to a company who valued my business and the fact that I never missed a payment. After porting my cell phone number, I called to find out what my final bill was going to be and was told it would be $126.23, I paid it and thought I was all done. Too much of my surprise I received another bill for $111.60—when I called to inquire I was told this was my final bill, once again I have been lied too. The representative once again refused to do anything to help me out even though I have been misinformed. I went ahead and filed a BBB complaint on your company, Marcos Chaz called me and offered me a $40 credit to my bill, and it had to be paid in 3 days. I called Marcos back on three different occasions to discuss this, left him voicemails, and have never gotten another response. All of this has left an awful opinion of T-Mobile to me. It really is a shame since at the beginning I was not only planning on renewing my contract but also bringing new business for you and to be treated the way I was, I took my business elsewhere. I was a really, happy T-Mobile customer for those two years and really looked forward to extending my service with you. I thought your customer service was always a step above other cell phone companies I have dealt with over the years, but have come to realize you are one in the same. Poor customer service that lies to their customers just to tell them what they want to hear at the time. I am still requesting that this last bill be waived and my account closed in good standing, no one at your company seems to want to help me or understand the steps I have gone through to stay a customer. I am hoping that you will do the right thing and show me that T-Mobile is a step better than the rest. Happy Holidays!

Parody, summary response from Mr Philipp Humm (T-Mobile CEO) Executive Office and Headquarters: Dear ALL Customers: Fuck you and the right thing to do. Don't you get that our company doesn't give a flying fuck about our clients? All we care about at the end of the day is making money for our executives and shareholders. Families like yours are meaningless to our company and bottom line. For every one of you that we rip off, we can find ten more suckers to join our wireless company. Why do you think we were charging you so much for cellular phone service for 2 years when we knew we had you by the balls because of the outrageous breach of contract fee that we charge. Fuck doing the right thing. Fuck you and the rest of the Americans that we screw over on a daily basis, so we can keep our ridiculous executive salaries and piss poor customer service employees like Marcos Chaz. We know you have proof that you called him, but we really don't give a shit about you, your proof or anything else other than our $71 AND DON'T FORGET ABOUT THE $0.60 TOO. We will turn you over to collections and make your holiday season even more miserable. Thanks for understanding our company is a greedy money sucking entity like American Express and has no plans of stopping our attempts to make trillions and quadrillions of dollars.
PS. We have no respect for you or any of our other customers, if you have a problem with this, please contact "Peter" or "Dave" below. They especially enjoy taking customer calls and complaints when they are least expecting them. It'is their jobs to protect MY best interests.
Sincerely, T-Mobile Executive Customer Services.

PPS. Merry Christmas to you too, but as you can tell we are a bunch of fucking greedy JEW bastards.